InsideLoop

InsideLoop is a customer satisfaction platform built for MSPs. Everything we do is designed around how an MSP actually works, from the one-click CSAT surveys inside your Autotask ticket-close emails to the dashboards and reports. But the real idea is closing the loop. Most tools only capture the customer’s side. We also capture the technician’s. Your engineers are on the front lines every day, hearing things nobody else does, and that voice usually gets lost. InsideLoop surfaces it, so you can act on concerns and turn opportunities into new revenue.

Our Autotask integration connects with an API key and syncs your technicians and client contacts automatically, so every survey rating ties back to the right person on the customer satisfaction side. It also links to tickets, pulling in ticket numbers and details so feedback is attached to the actual work. On top of that, Tech Insights adds a widget right inside the Autotask support ticket. While a technician is working, they can flag an opportunity, a concern, or anything they’ve noticed, and it reaches your account team with their name on it.

• Automatic sync of technicians, clients and contacts
• One-click CSAT surveys embedded into your ticket-close emails
• Writeback that posts the score, sentiment and customer comment onto the Autotask ticket
• Tech Insight: an in-ticket widget where techs flag opportunities, concerns, or observations without leaving Autotask
• Optional auto-creation of an Autotask ticket from an insight
• Real-time alerts to email or Microsoft Teams

Contact information for Sales and Support

Sales: [email protected]

Support: [email protected]

Documentation: https://www.insideloop.app/security

Geographic availability

Worldwide

Languages

English

Technical contact name and email

Elliot Tabush, Founder — [email protected] OR [email protected]