MSP Blog

Streamline Billing with Autotask PSA and ConnectBooster

Datto Products MSP Best Practices PSA

Oct 22, 2020

Streamline Billing with Autotask PSA and ConnectBooster

Ryan Goodman

The ease with which a managed service provider (MSP) handles billing can make or break its ability to grow. An inefficient billing system can lead to late payments that bloat aging accounts receivable (A/R), time-consuming accounting tasks that don’t scale effectively, and ultimately, a poor customer experience.

Datto News

Oct 21, 2020

NYSE: MSP - A Tribute to MSPs

Matt Richards

Datto became a publicly-traded company today. But this day isn't really about Datto - it's about the amazing ecosystem of MSPs that have made this possible.

Google Workspace: What It Means for MSPs

MSP Best Practices SaaS Protection

Oct 21, 2020

Google Workspace: What It Means for MSPs

Courtney Heinbach

Google Workspace, formerly G Suite, is undergoing some changes that will impact the small and medium organizations that use it to run their businesses. Here’s what you need to know about how your clients’ data may be impacted.

Ransomware

Oct 20, 2020

4 Ways to Prevent Ransomware

Courtney Heinbach

Ransomware is a persistent problem for the managed service providers (MSPs) of the world, along with their small and medium business (SMB) clients. While there is no surefire way to avoid a ransomware attack as hackers become more sophisticated, there are ways to protect your business and lessen your chances of falling victim to an attack.

5 Ransomware Statistics Every MSP Should Know

BCDR Cybersecurity Ransomware

Oct 16, 2020

5 Ransomware Statistics Every MSP Should Know

Courtney Heinbach

As ransomware continues to expand and evolve across the world, it’s imperative to understand the growing threat. This past year has brought forward many challenges for businesses, and cyber risk is a constant concern for managed service providers (MSPs) and their small and medium business (SMB) clients. Here are some recent ransomware findings that shed light on the risks MSPs and their clients face.

The Benefits of an Integrated PSA and VoIP Platform

Guest Blogs PSA

Oct 15, 2020

The Benefits of an Integrated PSA and VoIP Platform

John Newton

As business is being conducted online or over the phone more than ever before, Managed Service Providers (MSPs) find that automation is crucial in today’s environment. When a customer has a need or problem, they want to talk to someone! Incorporating tools that enable you to provide faster problem resolution and a better experience for your customers gives you a distinct competitive advantage.

When and How to Use SIRIS Bare Metal Restore

BCDR

Oct 14, 2020

When and How to Use SIRIS Bare Metal Restore

Andrew Burton

Bare Metal Restore is the process of restoring the contents of a failed computer to new hardware. It is a multi-step process and can be time-consuming. So, when and how do you use it?

MSPs are a Growing Target for Cyber Attackers

BCDR PSA Ransomware RMM

Oct 08, 2020

MSPs are a Growing Target for Cyber Attackers

Courtney Heinbach

MSPs have been increasingly hit by ransomware attacks due to the client environments they manage. See how Datto is helping MSPs protect themselves.

Another Microsoft 365 Outage Hits US Businesses

SaaS Protection

Oct 07, 2020

Another Microsoft 365 Outage Hits US Businesses

Andrew Burton

The third outage in less than two weeks has cut access to Microsoft 365 cloud apps such as Microsoft Teams and Outlook, impacting businesses in several regions of the U.S.

U.S. Government Issues Advisory on Ransom Payment Risks

Cybersecurity

Oct 07, 2020

U.S. Government Issues Advisory on Ransom Payment Risks

Courtney Heinbach

The United States Department of Treasury Office of Foreign Assets Control (OFAC) issued an advisory yesterday regarding the risks of paying ransom payments in the event of a cyberattack.

PSA 2020.3 Release Enhances RMM Integration, Improves Tech Workflows

PSA RMM

Oct 06, 2020

PSA 2020.3 Release Enhances RMM Integration, Improves Tech Workflows

Adrian Luh

The latest release to Autotask PSA brings a multitude of efficiency, intelligence, and usability updates that significantly improve technician workflows when unified with Datto RMM.

BCDR

Oct 05, 2020

BCDR Questions? Ask Datto’s Experts

Andrew Burton

In October, Datto Academy is hosting a Q&A featuring Level-2 and higher Datto Tech Support experts. So, if you’ve got questions about disaster recovery (DR) operations, we want to hear from you.