RMM Software Built for Your Business
Datto Remote Monitoring and Management (RMM) is a secure cloud-based RMM platform. You can remotely secure, monitor, and manage endpoints with Datto RMM to reduce costs and improve network efficiency.
Security is in Datto’s DNA
Leverage RMM automation to drive efficient service delivery
Manage all your clients’ endpoints, including those hosted on cloud platforms, to reduce your costs and improve efficiency. Achieve this through Datto’s unique combination of powerful features that are affordable and scalable.
Leading the way in RMM security
Datto RMM is created with a relentless focus on security. With no hardware to maintain and a 99.99% availability we make it easy for you to focus on your business. We are committed to the platform’s security and enabling you to better secure endpoints.
A rapid pace of innovation
Datto RMM has a long-term vision for the future. Our monthly releases deliver innovative and impactful features such as ransomware detection that help you enhance your service delivery.
Increase operational productivity
From your onboarding experience with Datto RMM to maximizing product adoption and troubleshooting problems, we are deeply committed to supporting our partners. With Datto RMM dashboards you can quickly visualize pertinent information and gain efficiencies through automation with the power of intelligent alerts, auto-response, and auto-resolution.
Building value and trust
You have access to our experts 24/7/365, so a fix is only a phone call away. We have created an in-product digital adoption tool and a certification program, to make onboarding seamless.
A cloud-managed remote monitoring and management platform designed for you
Remotely monitor and manage your entire user base, reduce overheads, and empower your technical team.
Boost productivity with an intuitive interface across our unified PSA and RMM Platform
Datto’s seamless integration with Datto RMM and Autotask PSA provides real-time data and actions in front of your technicians. This helps triage tickets faster, improve front-line fix rates, and resolve issues more quickly. The depth of IT asset information flowing from Datto RMM to Autotask PSA makes it easy for you to build a data-driven service strategy.
Craft Your Ideal Solution With Datto
Improve business efficiency with automation and integrations
Leverage our custom scripts, policies and webhooks to automate operations and elevate your teams to new levels of productivity.
Take charge of your business with remote management and monitoring
You can remotely monitor and manage your foundation by detecting ransomware early on. We automatically alert clients of problems detected and assess them so they don’t affect the businesses in the future.
Gain Network Visibility
Datto RMM’s network topology maps create a visual display of your clients’ networks to help you accurately identify issues right away.
HTML5 Remote Control Access
Troubleshoot IT issues faster with one-click remote access to online servers, laptops and desktops. Web Remote, our browser-based HTML 5 remote control connects to endpoints instantly and also lets you chat with end users.
Powerful integrations
Datto RMM fits into your workflows, via integrations with leading PSA tools, networking and documentation solutions.
Monitor and manage endpoints to mitigate risks
Automated patch management
Take a proactive response to protecting endpoints. With Datto RMM’s patch management feature, you can deploy the latest patches to secure systems and reduce threat risks.
Ransomware detection
Ransomware is one of the most common cyber threats that face businesses today. Datto RMM has built-in ransomware detection to help you monitor and respond to attacks.
24/7 remote support
Datto Support offers best-in-class 24/7 consultation and assistance to help you when you need support.
Why do customers choose Datto RMM?
TeleGlobal saves time and supports clients
Discover how Teleglobal achieved 95% patch compliance across their customer’s remote environments with Datto RMM.
Ceeva Puts Security First with Datto RMM
Learn how Ceeva made the switch to Datto RMM, deployed Ransomware Detection and protect their customers from cyber threats.
Frequently Asked Remote Monitoring and Management Questions
RMM or remote monitoring and management is a type of software for IT professionals that can remotely secure monitor and manage endpoint devices. Several other terms like remote IT management and network management can also be used to describe RMM.
A remote monitoring and management (RMM) software application enables managed IT service providers (MSPs) to remotely and proactively monitor their customers' networks and computers.
Data about the remote devices, also known as endpoints, is collected by a lightweight software program called the Agent. The Agent then communicates this data to the RMM application. The service provider has access to this information via the web interface.
With an RMM solution, you can collect information about the customers' network, hardware, and software. You can also remotely support customers, proactively monitor every endpoint, deploy patches, create alerts and tickets when issues arise, schedule maintenance jobs, and more. You can stay ahead of issues and resolve them without going on site, often before your customers are aware of a problem.
In order to deploy remote monitoring management, a small application, often called an "agent," is installed on the managed endpoints. Information about machine status and health is then relayed to the MSP by these agents.
We have taken many steps to address product and platform infrastructure to make sure our platform is top quality. With hosting and agent security, you can feel safe and secure. Read more about our infrastructure here, and find answers to common security questions and concerns here.
Datto RMM stores its data in the cloud using Amazon AWS EC2 data centres. All credentials are encrypted using the AES / CBC / PKCS5Padding Cipher.
As partner data is not kept on-site, there is a reduced risk of credential leakage via data exfiltration. Refer to Infrastructure and security for more information about database security.
In conducting the first BSIMM assessment for Datto Remote Monitoring and Management (RMM), Datto came out with a stellar ranking. We ranked among the industry's top 128 secure app developers for our secure application processes and application development scores. Including those used at leading IT, financial institutions and Fortune 500 enterprises.
This initial assessment is a proof point of Datto’s continuous commitment to secure code development. Datto is the only IT vendor dedicated to the MSP community, to attain BSIMM validation and score this high.
No. Datto RMM currently operates five platforms separated by region. Two are located in Ireland, two in the United States and one in Sydney, Australia.
Each RMM account operates separately, data stored in each region is not accessible from another region.
Additionally, the European data centers are in Ireland for partners in the UK, EU, and EEA.
Remote monitoring software is the backbone of all successful Managed Service Providers (MSPs), but remote management tools can vary in features. The ability to monitor clients' systems and alert on issues gives technicians the flexibility to deal with issues. Also, it can help proactively secure and patch client endpoints and detect ransomware, to keep running at optimal performance. Tools such as Datto RMM are easy to set up and ensure that MSPs can be organised and informed.
Not all remote monitoring and management tools are created equal. When comparing different software at a high level, you can understand that the most popular tools are very similar. It is essential to understand what a good solution looks like. Below we describe the criteria needed for a successful solution.
Top tips for choosing an RMM solutions
- Your vendor should be in tune with your needs and actively deliver a clear vision for the solution.
- The tool should have a robust architecture that is scalable and capable of growing your business.
- Your RMM should be easy to use and provide valuable context to help resolve issues faster.
- How secure is the platform? Your chosen solution should help keep your customers safe from persistent threats.
Remote monitoring software is the backbone of all successful Managed Service Providers (MSPs), but remote management tools can vary in features. The ability to monitor clients' systems and alert on issues gives technicians the flexibility to deal with issues. Also, it can help proactively secure and patch client endpoints and detect ransomware, to keep running at optimal performance. Tools such as Datto RMM are easy to set up and ensure that MSPs can be organised and informed.
Yes, Datto RMM is a scalable platform born in the cloud and requires no hardware to maintain. It offers a relentless focus on security to maximize uptime. You can spend more time growing your business and less time maintaining your internal systems.
You can find out more technical details about the Datto RMM platform from our Infrastructure and security page here.
What our partners say
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RMM Software Integrations
Autotask Professional Services Automation (PSA)
Unify your IT business operations into one single pane of glass with our integrated PSA & RMM Solutions.
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SIRIS
Remove the manual effort from backup and recovery. Datto SIRIS is a high-performance business continuity solution that seamlessly integrates with Datto RMM.
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Cloud Managed WiFi
Manage and monitor wireless networks without all the complex protocols. Datto Networking integrates with Datto RMM to deliver a true cloud-managed networking service.
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