SuperVision (KPN) 

SuperVision is a Dutch MSP enablement platform, powered by KPN and Microsoft, designed to help Managed Service Providers standardize, secure, and manage Microsoft environments at scale. The platform provides centralized multi-tenant management across Microsoft 365, Entra ID, Intune, Defender, and Sentinel, enabling automated configuration management, security baseline enforcement, compliance monitoring, and MDR operations. By leveraging a “Golden Master” approach, SuperVision helps MSPs reduce operational overhead, improve service consistency, accelerate customer onboarding, and continuously strengthen customers’ cyber resilience through automation, governance, and actionable insights.  

The SuperVision–Autotask integration bridges security and operational workflows by automatically synchronizing incidents, alerts, and service events from SuperVision into Autotask. This enables Managed Service Providers (MSPs) to streamline ticket creation, assignment, escalation, and tracking within their existing service management processes. By eliminating manual ticket handling, the integration reduces response times, improves operational efficiency, and ensures consistent service delivery across customers. The result is better visibility for service teams, enhanced accountability through standardized workflows, and a faster path from detection to resolution, helping MSPs deliver scalable and high-quality managed security services. 

. Automatic creation of Autotask tickets from SuperVision incidents, alerts, and service events. 

. Configurable ticket routing based on customer, severity, category, or service type. 

. Bi-directional synchronization of ticket status and resolution updates. 

. Automatic assignment to the appropriate service desk team or engineer. 

. Support for priority mapping to align security incidents with operational SLAs. 

. Centralized visibility of security and operational events within Autotask workflows. 

. Reduction of manual data entry and duplicate administration tasks. 

. Improved auditability and reporting through consistent incident and ticket lifecycle tracking. 

. Scalable multi-tenant support for MSP-managed customer environments.

Contact information for Sales and Support    

Sales: [email protected]   

Support: [email protected]  

Available worldwide in English