CloudRadial
CloudRadial ServiceAI
CloudRadial is the leading AI-powered Client Services Automation (CSA) platform for Managed Service Providers (MSPs). Built on three core technologies: ServiceAI’s intelligent ticket resolution trained on real MSP data, ChatAI’s conversational interface with direct PSA integration, and the Unified Client Portal’s enterprise-grade customization capabilities—CloudRadial helps MSPs amplify productivity, scale operations efficiently, and deliver exceptional client experiences without adding headcount.
CloudRadial ServiceAI is purpose-built AI for Managed Service Providers, trained on real MSP ticket data documentation and resolutions, to deliver proper intelligent resolutions. Unlike generic AI, ServiceAI learns from actual service delivery patterns, building institutional knowledge that scales your team’s expertise across every client interaction.
When a ticket comes in, CloudRadial ServiceAI immediately understands the context—not because it was fed an internet knowledge base, but because it’s been trained on how your MSP actually solves problems. It triages, categorizes, prioritizes, suggests resolutions and often resolves issues automatically, freeing your team from repetitive work while maintaining the quality and consistency your clients expect.
The Autotask API integration provides by-directional communication with CloudRadial ServiceAI for the following:
- Viewing and searching support tickets
- Updating tickets
Please list the integration features
- Tailored AI for IT Service Delivery
- Learns from ticket data, support documentation and resolutions
- Triages tickets
- Categorizes and prioritizes tickets
- Provides intelligent responses to techs
- Provides RPS scoring on service delivery
- Provides visibility on individual tech performance
- Provides coaching suggestions for techs
- Builds/Refreshes support knowledge base
Contact information for Sales and Support
Sales: [email protected]
Documentation: https://support.cloudradial.com
Support: https://support.cloudradial.com or [email protected]
Website: https://www.cloudradial.com
Product Updates: https://support.cloudradial.com
YouTube: https://www.youtube.com/cloudradial
Available in Worldwide in English