AI-powered PSA software designed for growth and built to adapt
Purpose-built for service providers, Autotask is an AI-powered professional services automation (PSA) tool that unifies your entire operation — people, processes and technology — into a single pane of glass.
Start strong with pre-built modules designed for IT teams, while maintaining full flexibility to adapt to your business. Automate workflows, reduce manual efforts and eliminate repetitive tasks to focus on strategic work. Align processes to your needs with customizable templates, ensuring efficiency and scalability from day one.
Gain full visibility with interactive dashboards and widgets that centralize alerts, highlight key insights and simplify management. Customize the user-friendly interface to fit your workflow, ensuring smarter, data-driven decision-making in real time.
Solve issues faster with fewer clicks. Instantly link endpoint management with your service desk, reducing context switching and improving operational efficiency. Enjoy full visibility, automated ticketing and streamlined troubleshooting for quicker resolution times and higher customer satisfaction.
Improve Service Delivery and Profitability by Centralizing Business Operations
A single, intuitive solution designed for every role — from technicians to sales to executive management — Autotask PSA software centralizes business operations to improve insights, accuracy, productivity, service levels and profitability.
Get the right information, exactly when you need it. Smart suggestions surface relevant IT documentation, like passwords, checklists and procedures, based on ticket context, eliminating guesswork and delays. Solve issues faster with instant access to critical resources, all in one place.
Autotask ensures accurate invoicing by automatically tracking labor, contracts, expenses and services. Streamline financial processes, eliminate revenue leakage and integrate seamlessly with accounting tools like QuickBooks.
Analyze historical data to spot trends, optimize workflows and improve service outcomes. Use detailed reports to track resource utilization, ticket resolution times and profitability, turning insights into smarter business decisions.
Scale confidently with a cloud-based PSA
Access your PSA anytime, anywhere, without the hassle. Hosted in a secure, cloud-enabled environment, Autotask delivers high uptime, scalability and performance without complex setups. Stay agile with browser-based accessibility and effortless deployment.
Operate effortlessly with built-in security and compliance
Protect your business with enterprise-grade security. Secure communications with 256-bit encryption, enforce 2FA and SSO for authentication and control access with role-based permissions. Maintain compliance with off-site backups, geo-distributed data centers and third-party security audits.
Craft Your Ideal Solution With Datto
A PSA Platform Designed to Improve the Management of your Business
Powerful Service Desk
Resolve tickets faster and improve customer experience.
A Unified RMM-PSA experience
An intelligent, integrated platform that makes service delivery more efficient.
LiveMobile App
Stay connected to your business on the go.
Frequently Asked PSA Questions
Do you have questions about Autotask? We’ve got the answers. Check out our FAQ section to find solutions to your most pressing inquiries.
PSA stands for Professional Services Automation and is the central hub for any managed service provider (MSP), technology service provider (TSP) or internal IT team. A proper PSA solution integrates with critical applications that multifunctional IT teams need to run their business, providing full visibility into end users, internal operations and profitability. The PSA solution should be purpose-built for IT teams and have a user experience that is optimal for unique workflows and business processes.
A PSA solution provides a one-stop shop for an MSP. This tool can organize process information, client information, inventory, billable hours, time-off requests, and more.
Yes, Autotask PSA is built with the MSP community at its heart. With an open-architecture and APIs its enable tight integration with 170+ industry-leading tools to maximize business efficiency.
Autotask is a key module in the IT Complete platform, bringing powerful workflow integrations to RMM, backup and IT documentation to improve efficiency.
Learn more about Autotask integrationsYes, Autotask is a scalable platform that was born in the cloud, requires no hardware to maintain, and a relentless focus on security to maximize uptime. You can spend more time growing your business and less time maintaining your internal systems.