PaperSolve Revolutionizes Their Client Server Data Recovery Process With Datto

PaperSolve is a managed IT services and software development company with over 30 years of experience serving small and midsize businesses (SMBs). They manage and/or host servers, ensuring workstations and servers are patched and equipped with antivirus while handling clients’ email and other hosted applications. PaperSolve aims to provide consultation services for any IT-related queries customers might have and offer backup and disaster recovery support for all the customer data they host. The company continues to provide unparalleled managed services and cloud-hosting solutions to various customers in the legal, financial and recycling industries.

  • Company: PaperSolve
  • Industry: IT MSP
  • Location: Staten Island, New York
  • Established: 1986
  • Interviewed: Mike Russo, Systems Engineer

“We have been partners with Datto for almost 10 years now. Datto combines a much-improved server backup solution with off-site data recovery in their cloud. This is too good a deal to pass up.”

Mike Russo

Systems Engineer, PaperSolve, Inc.

The Challenge

When dealing with a large volume of customer data almost daily, relying on a legacy backup and disaster recovery process can prove risky. The risk becomes even worse when you start hosting servers for your customers. One malicious incident and businesses are brought to a standstill due to downtime. During these critical moments, your clients want to get back on their feet as quickly as possible.

However, with legacy backup and recovery systems, restoring data from tape or some other disk is time-consuming. Such lengthy, complicated processes can also result in misplacing or accidentally deleting some business-critical data from the storage devices. These can prove detrimental to businesses and make the data recovery experience bitter for everyone involved.

PaperSolve — who initially had an old data backup and disaster recovery plan — was quick to understand the need for a next-gen solution that covers all the business continuity and disaster recovery (BCDR) needs of a managed service provider (MSP). They were looking for a solution that could provide tailored business continuity to them and their clients, and Datto was there to save the day.

“We don’t recommend any other backup solution aside from Datto.”

Mike Russo

Systems Engineer, PaperSolve, Inc.

The Solution

When PaperSolve was hit by a ransomware incident, the server hosting client data was infected with malware. They had to recover many client files and completely restore to refreshed infrastructure. Thanks to Datto, PaperSolve detected the attack early and responded quickly by wiping off the server and reinstalling Windows. Datto’s image backup made it easy to export the entire system image, copy it over and get it back up and running in a few hours.

Since the recovery involved copying a lot of data at once, the workload was distributed to execute the restore process as fast as possible. This worked out fine and the server was captured with all its configurations. Once backed up and connected to the network, the server started functioning properly. As a result, PaperSolve was able to impart recovery confidence among their clients.

Moreover, the service testing feature of Datto allowed the company to assess whether certain services had started working correctly. Prior warnings of malicious incidents improved, and the bugs now get fixed almost immediately.

As per Mike, such unprecedented feats were achieved mainly due to the excellent retention period of Datto Endpoint Backup for Servers.

“Datto is an excellent solution, solving the problems for its clients, and its technology is much better than many others out there.”

Mike Russo

Systems Engineer, PaperSolve, Inc.

Other Benefits

NVMe solid-state drives (SSDs) allow superior disaster recovery (DR) infrastructure performance, ensuring business continuity for MSPs. They perform faster than traditional spinning hard disk drives (HDDs). However, NVMe-based hardware can be costly, throwing a significant challenge to the MSPs. With Datto SIRIS NVMe SSD models, MSPs can implement cost-effective on-site and cloud DR to meet stringent recovery time objectives (RTOs) and protect critical workloads.

So, for PaperSolve, having one big NVMe device in the future instead of various Datto appliances at multiple sites can simplify the recovery process. Datto SaaS Protection is also on PaperSolve’s radar.

Keeping a tab of all the backup activities of high-volume client data can be daunting. Integrating with IT Glue — the market-leading IT documentation software — can help increase the business productivity of PaperSolve by winning new clients and improving margins.

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