From break-fix to AI-driven: Power Consulting’s evolution with Autotask
What began with email and spreadsheets evolved into a streamlined, data-driven operation powered by Autotask. Now, CTO Jason LaPorte is setting his sights on the next frontier: scaling through AI automation.
- Company: Power Consulting Group
- INDUSTRY: Managed IT services
- Location: New York City, NY
- Established: 1991
- Interviewed: Jason LaPorte, CTO & CISO
ABOUT
For nearly three decades, Power Consulting Group has helped New York organizations navigate technology change. But as the company grew beyond its local roots, so did the complexity of managing clients, technicians and profitability.
“Autotask is an extremely powerful tool. We’ve been optimizing it for nearly two decades — and it continues to evolve with us.”
Jason LaPorte,
CTO & CISO, Power Consulting Group
From break-fix chaos to strategic clarity
Like many growing MSPs, Power Consulting’s early success relied on keeping customers happy — but with manual processes that couldn’t scale. “There wasn’t much to track,” Jason recalled. “We were break-fix. You work the hours, bill for the hours and that’s your profit.”
As the company expanded and took on more clients, Jason realized they had outgrown their systems. “We reached a point where it was unwieldy,” he said. “We needed to metricize our work in order to know where time was going and whether we were truly being profitable.”
Building a foundation for scalable growth
In 2007, Power Consulting implemented Autotask PSA to bring order to the chaos. Coming from spreadsheets and email, the transition was immediate and seamless. “There was no risk in switching,” Jason said. “It was a seamless move. We just needed to learn how to optimize it.”
Over the next 17 years, Autotask became the system that connected every moving part of the business. As Jason fine-tuned processes and workflows, dashboards emerged as the heartbeat of that system, turning raw data into the visibility his team needed to manage effectively.
“Dashboards are where we get the most out of Autotask from a management standpoint,” Jason explained. “We can instantly see how profitable each client is, how our teams are performing and where we can improve. It’s the visibility that drives everything.”
Jason LaPorte
CTO & CISO, Power Consulting Group
Laying the groundwork for AI-driven service delivery
When Power Consulting first adopted Autotask, AI wasn’t even part of the conversation. But the PSA tool laid the foundation for everything Jason’s team is now building toward. “Every optimization we’ve made over the years — every workflow rule, every dashboard — it’s all built the foundation for AI,” Jason said. “We’ve spent nearly two decades turning Autotask into the brain of our operations.”
Today, Power Consulting uses Cooper Copilot’s Smart Ticket Summaries and the Smart Writing Assistant in Autotask to enhance productivity and professionalism. “The AI makes sure our messages are professional and consistent,” Jason said. “It saves time and keeps our customer experience on point.”
But Jason’s vision extends far beyond that. He sees AI as the next major evolution in service delivery — one that will redefine how his team operates and grows.
“Every tweak we make, every new workflow we build, it all adds up. Autotask has evolved right alongside us, and that’s why we’re still here, still optimizing and still growing.”
Jason LaPorte
CTO & CISO, Power Consulting Group