Messaging & CollaborationTelephonyAutotask Professional Services Automation (PSA)


LiveEngage with Autotask

LivePerson is driving today’s new era of messaging, conversational design, and the integration of bots/AI into the customer care of the world’s largest brands. LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company’s enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including Adobe, HSBC, EE, IBM, L’Oréal, Orange, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers.

Add web messaging to your company’s website and/or link to web messaging from your remote monitoring & management tool. Help Desk and Service Technicians manage conversations centrally in LiveEngage, either on desktop in your preferred web browser, or on the go in our mobile app. The Autotask widget allows agents to easily search Autotask accounts, contacts, or tickets during conversations. The LivePerson-Autotask integration allows Managed Service Providers (MSPs) and IT Service Providers (ITSPs) to seamlessly review, edit, and add tickets to Autotask accounts and contact records from within LivePerson’s LiveEngage platform.

Integration Features

  • Enable customers to reach you via popular messaging channels – such as SMS, Facebook Messenger, Apple Business Chat, WhatsApp and more – to communicate with your brand for assistance.
  • LivePerson has the complete solution to create, manage, and optimize bots – Automate up to 70% of messaging conversations with AI-powered chatbots by routing your customers to the right team, handling visitor inquiries after-hours, answering frequently asked questions, and more.
  • Easily search Autotask records including Accounts, Contacts, and Tickets from LiveEngage.
  • Link LiveEngage conversation transcripts as comments to new or existing Autotask tickets.
  • Access, review, and add new comments to Autotask tickets or create new tickets directly from LiveEngage
  • Open records in Autotask when needed, linked directly from LiveEngage, – saving time for the agent and customer.

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