Blackpoint Cyber
Blackpoint Cyber — Autotask PSA Ticketing
Blackpoint Cyber provides managed detection and response (MDR) through its CompassOne platform, delivering 24/7 security operations center (SOC) monitoring, threat detection, and active response for managed service providers (MSPs) and their clients. Blackpoint’s SOC analysts detect and neutralize threats in real time, enabling MSPs to offer enterprise-grade cybersecurity without building and staffing their own SOC. CompassOne centralizes security visibility across endpoints, identities, cloud services, and network infrastructure — giving MSPs a single platform to manage their entire security practice and scale their business.
Blackpoint’s Autotask PSA ticketing integration enables bi-directional ticket synchronization between Blackpoint’s SOC and Autotask PSA. When Blackpoint’s SOC posts a public reply on an internal security ticket, a new ticket is automatically created in your Autotask PSA instance with the correct queue and company. Comments sync in both directions — public SOC comments push to Autotask as ticket notes, and Autotask notes sync back to Blackpoint as internal updates. Tag @Blackpoint in an Autotask comment to re-open a closed ticket and notify the SOC directly. No manual ticket management required.
. Automatic PSA ticket creation — Tickets created by Blackpoint’s SOC with public replies automatically generate corresponding tickets in Autotask PSA with correct queue, company, and type mappings
. Two-way comment sync — Public SOC comments push to Autotask as ticket notes; Autotask notes sync back to Blackpoint as internal updates
. Blackpoint re-open — Tag @Blackpoint in an Autotask comment to re-open a closed SOC ticket and alert the Blackpoint team
. Configurable mappings — Map Blackpoint tenants to Autotask companies and set default company and queue
. Automated workflow — Eliminate manual ticket duplication between your PSA and Blackpoint’s SOC
Contact information for Sales and Support
Support: [email protected]
Sales: [email protected]
Sales & Support Phone:
- United States: +1-410-203-1604 ext. 4
- Worldwide: +1-410-203-1604 ext. 8
- Australia or New Zealand: +61 2 7256 6885 ext. 8
Documentation: https://support.blackpointcyber.com/hc/en-us/articles/48849568534427-Integrating-with-Kaseya-Autotask
Available worldwide in English