Billings Specialist

Sydney

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. 

Collaboration, teamwork, open communication, and transparency are vital to our success. Datto motivates and empowers our employees to grow through professional development, training opportunities, and internal promotions. Whether it's on one of our sport teams, monthly happy hours, or other company functions; work hard play hard is not just a cliché here. Comprehensive health care packages and education reimbursement are just a few of our benefits.  

The Opportunity

Join Datto’s small and close knit APAC Finance team based in Sydney and support our partners and internal stakeholders with account services and billing inquiries. Excellent opportunity to learn in a US headquartered, public company in growth mode as our first dedicated billing support in-region!

Key Responsibilities

  • Seek successful resolution of partner billing inquiries relating to all Datto products 
  • Respond to stakeholders using a number of internal communication channels (Email, Slack etc)
  • Coordinate with other departments (Sales / Support etc) to resolve issues
  • Assist with past-due collections efforts communicating directly with external Datto partners
  • Maintain a high level of partner satisfaction and adherence to partner service level agreements
  • Log all billing and collections incidents in Salesforce with complete and accurate information
  • Identify, troubleshoot and resolve partner issues
  • Share, update and create knowledge resources
  • Contribute to a positive and healthy team culture

About You

  • Comfortable in a customer facing environment 
  • Ability to remain calm and customer centric in challenging situations
  • Exceptional attention to detail
  • 2+ year's experience in accounts, credit or billings 
  • Quick thinker with the ability to seek out information that is not readily available
  • Strong skills in invoicing, credit and debit adjustments, billing records, product billing and service cancellations
  • A team player and natural collaborator
  • Open to taking on feedback to improve your skills

Bonus Points

  • Experience in a global organisation
  • Knowledge of Salesforce, NetSuite and Zuora

Datto - A little more!

Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. Datto supports our partners 24/7/365. This commitment is a value at the core of every role in every office, always doing the right thing, and putting our customers first.

Benefits

At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:

  • “Datto University” virtual on-boarding program
  • Private health insurance
  • EAP (Employee Assistance Program)
  • Income protection
  • LinkedIn Learning
  • Headspace App
  • Free food, drinks, and fresh organic fruit
  • Opportunity to join of Datto's global Employee Resource Groups (Datto Culture, Datto Pride, Women in Tech and LatinX)
  • Charity match program
  • Education reimbursement

Datto is an equal opportunity employer. 

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

(AU Only) Note: Only candidates who are Australian Citizens or hold perm residency will be considered.

Agencies please note: This recruitment assignment is being managed directly by our internal talent team. We will certainly reach out to our external partners if we require additional talent options. Your respect for this process is appreciated.

Billings Specialist

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