Partner Success Manager - Nordics

Copenhagen | Reading

Datto's Partner Success (Customer Experience) teams are obsessed with ensuring our partners receive an unparalleled on-going service. Join us as we scale, grow and continue to make sure our partners are consistently blown away with our service and solutions. 

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners.

These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

Does this describe you: 

You're a pro-active problem solver and positive team player looking to join a vibrant tech organisation that values employees and will support your career development. You love a challenge, have a thirst for knowledge and strive to exceed expectations.  

The role:

  • Work alongside Sales Executives to help facilitate and answer internal procedural, technical, and policy related questions and concerns that may arise with an account
  • Assist and support partners in accelerating their go-to-market strategy by providing assistance in implementation, sales training, end user awareness, and general strategies including pricing, technical knowledge of product, and competitor differentiators
  • Onboard new buying partners and facilitate installing their first device, navigating the partnership, managing expectations, and assisting in bringing both technical and sales personnel up to speed on the Datto product line
  • Be an advocate for trends you observe within your partner portfolio and share these insights with the product management and engineering teams

The ideal profile:

  • Danish/Swedish speaking
  • 4+ years of experience in an account management, customer success role, or customer service role
  • Prior experience in a customer-facing role
  • Enthusiasm for building relationships and sharing knowledge
  • Demonstrated ability to take initiative and work independently as well as in a team environment
  • An aptitude for the IT industry
  • Excellent oral and written communication skills
  • The ability to be flexible and self-motivated
  • The ability to travel
  • A high level of organisation and ability to multitask
  • Strong negotiating skills
  • A desire to work on a new success team and help define processes to grow partner satisfaction
  • Experience in Microsoft Excel and SalesForce; preferred

Please note: It is a requirement that you are able to speak Swedish or Danish for this role.

At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:
  • Private medical insurance
  • Free lunch every Friday
  • Headspace subscription
  • Free food, drinks, and fresh organic fruit
  • Charity match program
  • Education reimbursement
  • And more!
 

Agencies please note: This recruitment assignment is being managed directly by our internal talent team. We will certainly reach out to our external partners if we require additional talent options. Your respect for this process is appreciated.

Partner Success Manager - Nordics

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

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