Manager, Implementation Services

Sydney

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. 

Collaboration, teamwork, open communication, and transparency are vital to our success. Datto motivates and empowers our employees to grow through professional development, training opportunities, and internal promotions. Whether it's on one of our sport teams, monthly happy hours, or other company functions; work hard play hard is not just a cliché here. Comprehensive health care packages, fitness and education reimbursement are just a few of our benefits.  

The Opportunity

To support the continued growth of our APAC business, Datto's Manager of Implementation is a newly created role reporting into the local Manager of Success Services. You will lead, coach and inspire a team of Implementation Managers to elevate the partner experience with seamless project management, consultancy and implementation services. 

A Look Inside the Job

  • Lead, mentor and develop a growing team of experienced Implementation Managers
  • Leadership role responsible for team development, recruitment, performance management, strategic planning and enhancement activity
  • Oversee the launch and execution of complex partner projects
  • Educate sales and success teams on technical elements of implementations and projects 
  • Work cohesively as part of the APAC leadership team to streamline processes and elevate the partner experience
  • Support partners with product on-boarding; consult and identify areas to address business goals  
  • Work alongside local and global stakeholders to define and integrate processes for newly acquired solutions
  • The team are responsible for implementation services across the entire Datto product suite - BCDR, RMM, PSA, Gluh, Networking and SaaS

About You

  • Proven direct people leadership experience - performance management, talent selection, scheduling, escalations, engagement
  • 5+ years' hands on experience in SaaS Implementation, leading multiple complex projects
  • Process driven, organised and a true partner champion
  • Ability to work collaboratively in a global, matrix organisational structure
  • A supportive approach to people leadership - you're a coach and mentor
  • Practical, pragmatic and team focussed with an exceptional ability to prioritise and plan 
  • Exceptional customer experience is just the way you roll
  • An interest in emerging SaaS technologies 

Bonus Points

  • Bachelor’s Degree or experience within a related field
  • Knowledge of CRM, ERP, PSA software and markets

Datto - A little more!

Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. Datto supports our partners 24/7/365. This commitment is a value at the core of every role in every office, always doing the right thing, and putting our customers first.

At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:

  • “Datto University” onboarding at our HQ in Connecticut (currently remote)
  • Health Insurance
  • Income Protection
  • LinkedIn Learning
  • Free food, drinks, and fresh organic fruit
  • Unlimited paid time off
  • Charity match program
  • Education reimbursement
  • An amazing culture that celebrates individuality

Datto is an equal opportunity employer. 

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

(AU Only) Note: Only candidates who are Australian Citizens or hold perm residency will be considered.

Agencies please note: This recruitment assignment is being managed directly by our internal talent team. We will certainly reach out to our external partners if we require additional talent options. Your respect for this process is appreciated.

Manager, Implementation Services

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

I identify my gender as:

I identify as transgender:

I consider myself a member of the LGBTQ+ community

I identify my sexual orientation as:

I identify my ethnicity as:

Veteran status:

I have a physical disability:

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