Senior QA Engineer I (OneDatto - Portal)

Boston | Norwalk | Rochester

About Datto:

Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a Sr. Quality Assurance Engineer to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

You will report to the Manager of Quality Assurance.

 

Does This Describe You:  

You’re a problem solver, team player and also have a passion for software quality.

 

A Look Inside the Job:  

  • You will ensure that Datto’s hardware and software products are innovative and of the highest quality
  • Participate as a Quality ambassador, engineer and eyes of the customer as a member of an agile software development team
  • Identify creative ways to break the products, uncover and report defects as well as validate solutions
  • Write, review, and execute test plans/strategies for validating product/system functionality
  • Perform product functional, system, and performance testing
  • Assist in reproducing bugs reported outside of QA and triaging them with Product Management
  • Increase coverage of automated testing by identifying opportunities to automate existing test plans and creating automated system level test plans 
  • Participate in release processes for your assigned project
  • Maintain open communication with QA, Engineering, Product and Customer Experience teams about issues, risk, product quality and bugs
  • Educate your peers in QA, Engineering, and Product on testing and QA; Partner with them to set product quality measurements and goals
  • Maintain and communicate testing timelines, schedules and status reports
  • Suggest and drive efforts to improve QA processes and methodology, test coverage, and product reliability
  • Other duties as assigned by Management

 

About You:

  • A Bachelor’s degree in Computer Science, Management Information Systems or Software Engineering; or equivalent work experience
  • 5+ years of hands-on experience with manual testing, testing applications, testing sites and automation
  • Experience working in an agile environment
  • Knowledge of internet technologies (e.g. HTTP, TCP/IP, DNS, APIs, Postman)
  • Experience with software configuration management and version control (GitLab a plus)
  • Experience with writing automated tests with a framework such as pytest
  • Experience with testing APIs and implementing API automated testing
  • Knowledge of testing methodologies and concepts
  • Excellent problem-solving skills and the ability to troubleshoot complex issues quickly and effectively
  • Able to find opportunities for improvement and tackle them without external direction
  • Ability to think outside of the box
  • Dedication to collaboration
  • Deep understanding of software product cycles
  • Independent, driven, creative, and like to take ownership

 

Bonus Points:

  • Familiarity with object-oriented programming concepts
  • Understanding of COW or distributed file systems such as CEPH, ZFS, Btrfs
  • Experience with data visualization tools such as Kibana
  • Experience with monitoring services such as Datadog and Grafana
  • Proficient with Linux and shell scripting (equivalent Windows knowledge a plus)
  • Knowledge of networking concepts (e.g., TCP/IP, Multicast, Unicast, VLAN, OSI, etc.)
  • Knowledge of infrastructure (e.g., firewalls, iptables, ipsec, hypervisor, storage, monitoring, security, etc.) and have experience working with a cloud solution
  • Exposure to build, package, configuration and release management tools (eg. Jenkins, Ansible, Jenkins, Docker, Kubernetes)

Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)

Senior QA Engineer I (OneDatto - Portal)

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

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