Solutions Engineer I

Norwalk | Rosemont

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

Datto is the world’s leading provider of IT solutions delivered through Managed Service Providers, and we’re looking for a Solutions Engineer to join a growing team. Datto is a creative technology company at its core and is an exciting and dynamic workplace. We're 100% focused on our Managed Service Provider partners and believe that with the right technology, Managed Service Providers can change how businesses around the world operate. 

Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

The opportunity:

Join our team and kick-start your career. You will help develop and empower technical individuals working for Datto channel partners, as well as working directly with the Datto Sales team. You will also get the chance to join a company that invests in its staff and prides itself on professional development and ongoing opportunities for career progression. In this role you will support the sale of Datto’s solutions to MSPs and their clients. Solutions Engineers at Datto support the full pre-sales cycle from a technical perspective by working closely with internal Account Executives and Datto’s Partners.

A Look Inside the Job:

  • Present technical product demos to potential customers for medium to large opportunities, remotely and in person
  • Provide technical pre-sales support to Datto sales teams and Datto partners, throughout the sales cycle
  • Maintain detailed records in SalesForce tracking workload and Datto Partner technology needs
  • Contribute to competitive intelligence content
  • Up-to-date knowledge of the industry, technical and competitive landscapes
  • Solutions Engineers are predominantly office-based, but there will be some domestic and international travel
  • Conduct remote webinars along with speaking at industry and Datto-sponsored events
  • Utilize career knowledge to help guide and mentor junior Solutions Engineers
  • Build knowledge across all Datto solutions
  • Travel up to 20-30% (Due to Covid-19 travel is restricted)

About You:

  • BS degree in Computer Science or related technical field or equivalent practical experience
  • 2+ years of industry experience in a pre-sales technical role
  • An understanding of typical MSP services, business models, and market
  • Knowledge of virtualization technologies such as VMware and Hyper-V
  • Familiarity with a Professional Service Automation (PSA) or ticketing platform
  • Familiarity with a Remote Monitoring and Management (RMM) tool
  • Knowledge of common operating system and server technologies (Windows, Linux, VMware, Hyper-V)
  • Excellent written and verbal communication skills, including the ability to effectively present technical and business-related subjects to all audiences
  • Ability to work in a distributed team across multiple time zones and a globally distributed workforce
  • Effective peer relationship skills and ability to lead from within

Bonus Points:

  • Strong aptitude for learning new technologies and techniques
  • Willingness and capability to skill up other Solutions Engineers
  • Knowledge and understanding of industry trends, new technologies and the ability to apply these to customer architectures to drive outcomes
  • Highly self-motivated and able to work independently as well as in a team environment
  • Strong interpersonal skills
  • Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus
  • Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Solutions Engineer I

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

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