Remote Monitoring & Management (RMM)Autotask Professional Services Automation (PSA)

MSP Assist

Kaseya Autotask Integration

Get seamless Service Desk integration between Kaseya and Autotask. Simple setup with no complex reconfiguration of either system our integration plug-in module can be up and running in a few minutes. Delivering a complete round trip of all jobs and tickets between Kaseya and Autotask instantaneously.

Integration Features

  • Ticketing:
    • Automatically create tickets, and missing configurations attached to tickets
    • Synchronize description on ticket creation, and changes to status and summary between Autotask and Kaseya tickets
    • Push ticket description, resolution, and note updates to Autotask
    • View detailed history of all ticket updates
    • Delete Autotask tickets from Kaseya
  • Configurations:
    • Create Autotask configurations from Kaseya agents
    • Update an Autotask configuration’s status and owner from Kaseya
    • Synchronize Kaseya agent audit with Autotask configurations

MSP Assist – +64 274 496 977