Return to Integrations
Cytracom
TelephonyAutotask Professional Services Automation (PSA)

Cytracom

Telivy Security Risk Management

Telivy is a cybersecurity risk assessment and compliance automation platform built specifically for MSPs and MSSPs. Telivy helps service providers continuously identify, prioritize, and communicate cyber risk across customer environments using automated scans, control-based assessments, and business-focused reporting. The platform maps technical findings to industry standards such as CIS framework, enabling MSPs to move beyond one-time assessments and deliver ongoing risk management as a service. Telivy is designed to support scalable, repeatable security programs that improve customer outcomes and drive higher-value security engagements.  

The Telivy-Autotask integration connects cybersecurity risk findings and compliance activities directly into MSP workflows. By syncing Telivy assessments, prioritized risks, and remediation tasks into Autotask, MSPs can streamline ticketing, reduce manual data entry, and operationalize security across their customer base. The integration enables security insights to flow directly into PSA processes, helping teams track remediation progress, align security work with service delivery, and maintain visibility into risk reduction over time – all from within their existing Autotask environment.

  • Automatic creation of Autotask tickets from Telivy risk findings
  • Bi-directional status updates between Telivy and Autotask tickets
  • Mapping of security findings to prioritized remediation tasks
  • Support for ongoing and recurring risk assessments
  • Improved visibility into security workload within PSA workflows
  • Reduction of manual effort in tracking security remediation
  • Alignment of cybersecurity initiatives with operational service delivery

Contact information for Sales and Support   

Sales: [email protected]

Support: [email protected]

Available Worldwide in English

Company & Product Basics

What is your company name? Cytracom

What is your integration/product name? Telivy Security Risk Management

What is your integration category?

● Security

● Risk Management

● Compliance & Governance

Company Description (75–100 words)

Telivy is a cybersecurity risk assessment and compliance automation platform built specifically for MSPs and MSSPs. Telivy helps service providers continuously identify, prioritize, and communicate cyber risk across customer environments using automated scans, control-based assessments, and business-focused reporting. The platform maps technical findings to industry standards such as CIS framework, enabling MSPs to move beyond one-time assessments and deliver ongoing risk management as a service. Telivy is designed to support scalable, repeatable security programs that improve customer outcomes and drive higher-value security engagements.

Integration Description

The Telivy-Autotask integration connects cybersecurity risk findings and compliance activities directly into MSP workflows. By syncing Telivy assessments, prioritized risks, and remediation tasks into Autotask, MSPs can streamline ticketing, reduce manual data entry, and operationalize security across their customer base. The integration enables security insights to flow directly into PSA processes, helping teams track remediation progress, align security work with service delivery, and maintain visibility into risk reduction over time – all from within their existing Autotask environment.

Integration Features

● Automatic creation of Autotask tickets from Telivy risk findings

● Bi-directional status updates between Telivy and Autotask tickets

● Mapping of security findings to prioritized remediation tasks

● Support for ongoing and recurring risk assessments

● Improved visibility into security workload within PSA workflows

● Reduction of manual effort in tracking security remediation

● Alignment of cybersecurity initiatives with operational service delivery

Contact Information for Sales and Support

Sales: [email protected]

Support: [email protected]

Technical Documentation Link

Technical Documentation: Interactive link – https://app.arcade.software/share/FLhhizLzqOBq0j9kGz6d https://support.telivy.com/integrations/autotask

Videos / YouTube Links

Geographic Availability

Worldwide

Language Availability

Worldwide – English