Datto Inc. Invests in Partner Base with New Support Ticketing System

Jun 16, 2011

Datto Inc., the leading provider of hardware based on- and off-site backup and disaster recovery solutions, announced today that it has joined forces with ZenDesk to provide a more robust...

NORWALK, CT – Datto Inc.is pleased to announce the immediate availability of a new online support ticketing system at http://helpdesk.datto.com/home.

The partnership with ZenDesk will enhance Datto’s ticket portal and includes new features for better tracking and communication. Some of the new features include a live chat function, dramatically improved attachment support, a searchable knowledge base, seamless sharing of tickets and 24×7 access.

“We are excited to bring an enhanced ticket support system to our partners,” says Austin McChord, President & CEO of Datto. “The new system will improve customer support byspeeding up ticket response time and resolution. We chose to go with ZenDesk because we felt it was the best solution for meeting our partners’ support needs and we have seen other companies such as Rackspace, Groupon and Twitter have great success with it.”

“In the past year, Datto has experienced tremendous growth in its partner base and the new ticketing system will increase productivity and efficiency. We are confident we will be able to deliver top-notch customer support by utilizing ZenDesk and all of the features the system offers,” said Josh Tamarkin, Director of Technical Support.

Datto partners can access the new ticketing system by logging into the Datto partner portal and clicking on the “Ticket Portal” tab. There is also a Help shortcut button available on the left hand side of every page. Key features of the ZenDesk integration include:

  • Improved ticket status notification
  • Reseller facing knowledge base
  • Seamless sharing of tickets
  • Live chat option
  • New design and interface

About Datto Inc. Datto Inc. is a leading provider of hardware based on- and off-site backup and disaster recovery solutions. Founded in 2007, Datto is a channel-only company changing the way MSPs and VARs deliver complete business continuity. Datto’s offerings range from small data storage systems to large, enterprise-class business continuity solutions. Easy and affordable pricing, no recovery or incidental fees, generous upgrade plans and US-based technical support are just a few ways Datto is changing the channel. Becoming a Datto partner is easy and free. Simply visit the partner page of our website and fill out a resale partner form to get started today.