MSP Sales Training Academy

Greg Jones

Business Development Director, EMEA

As Business Development Director, EMEA, Greg is responsible for expanding and driving the success of Datto’s partner program and unique MSP ecosystem across the region. With over 20 years of experience in the IT sector, Greg has extensive knowledge in expertly managing the development of technology and business processes. 

Prior to joining Datto in October 2019, Greg was CTO for a large managed service provider in the Northwest of England. Greg started his management career in IT for the public sector after securing a senior IT management position within the local authority, and later went on to private consultancy for central government.

Greg’s passion extends to his community where he serves as Business Ambassador for Alder Hey Children’s Charity, whose mission is to support the young patients, families and the staff at Alder Hey Children’s NHS Foundation Trust.

Justine Harris

Sales Director

Christian Nagele

Sr. Director, EMEA Strategy

Mark Copeman

Author, Entrepeneur, Content Producer

Mark is the author of the books, Helpdesk Habits and MSP Secrets Revealed and the creator of the online customer service video program, Helpdesk Habits. He is a regular conference speaker on the subject of customer service and the power of habits.

Mark is also a video presenter and conference host in between consulting for IT businesses, where he focuses on creating content, sales and marketing.

A serial entrepreneur, in April 2018, Mark sold his 50% share in the 1-click customer satisfaction SaaS tool, Customer Thermometer, after 8 years of growth. He started Customer Thermometer in 2010, with his co-founder Lindsay Willot and built the business up to 1,000+ customers, winning the likes of Facebook, Dropbox and Dollar Shave Club.

Initially creating and developing the service, he learnt the ropes by being Customer Thermometer’s helpdesk, before moving on to enterprise sales and focusing on the IT support marketplace.