June 08, 2015
How a Catering Company Put CryptoLocker in the Deep Freeze
Imagine coming into work one morning, ready to start the day, only to find that you’re unable to access your files. When other employees confirm that they’re having the same issue, it’s an immediate call to your managed services provider (MSP). The culprit? CryptoLocker. Not what small business owner David Cingari, President of David’s Soundview Catering, wanted to hear.
David’s MSP is US Computer Connection, based in Stamford, Connecticut Garry Feldman, President of US Computer Connection, and his team are very familiar with CryptoLocker, and understand the damage it can cause to businesses. It can mean data loss, lost production time, lost revenue, and downtime.
What is CryptoLocker, exactly? In simple terms, CryptoLocker is an advanced type of malware that essentially encrypts files and documents within a server. How does it work? As soon as a file, which has in the past been anything from an email to a botnet, is opened, the CryptoLocker starts encrypting files making them impossible to open or recover unless a ransom is paid. This ransom can be paid in cash or bitcoins, however the ransom is almost always an outrageous amount of money to ask for as it is an additional price to pay on top of the money already lost due to the circumstances of not being able to operate as usual.
So how did David’s business fare, with CryptoLocker taking over the system? In less than an hour, it was business as usual with “no data loss”. Thanks to advice from his MSP, David had previously put a comprehensive backup solution in place. A Datto SIRIS in fact. With the SIRIS, US Computer Connection was able to identify which files and folders were encrypted and restore them, unscathed. And without having to pay the exorbitant ransom. The savings to David’s company in potential data loss and production time alone was an estimated £25644.89 (€36147.90, $40,000).
How can you prevent this from happening to you? Unfortunately, there isn’t much you can do as far as stopping hackers from doing what they do, but you can prepare. As Garry explains, “A good backup is the most important thing you can put in a business … with a proper backup solution, you can be up and running in a very short period of time.”
To watch the full video and learn more about David's Soundview Catering’s experience click here!
To read another success story about how Datto prevented a company from data loss click here!