December 14, 2020
Google Went Down Leaving Gmail, Drive, YouTube, and More Inaccessible
A handful of Google’s services went down today, leaving businesses and consumers unable to access their Google accounts and platforms, including Gmail, Drive, Maps, and more. According to DownDetector, the outage seems to have impacted most of the United States’ east coast, as well as a sizable reach in Europe. Although the outage was relatively short, lasting around half an hour, it impacted productivity for millions of organisations that use Google to do their jobs.
What does this mean for MSPs?
For managed service providers (MSPs), a Google outage can mean more than frustrated clients. When small and medium businesses (SMBs) are unable to access the platforms they use to do their work, they assume the MSP can fix it. MSPs should be prepared for an influx of questions from their client base. Unfortunately, MSPs cannot resolve cloud outages, but they can take precautionary measures to ensure their clients’ data is not lost.
Cloud outages can lead to SMBs facing potentially business-threatening downtime, and an unknown resolution timeline. To ease the stress of clients, MSPs should do their best to be proactive in communicating the situation. Give clients an overview of what services are impacted as soon as you’re aware of an outage. Communicate to them that while you’re unable to restore the cloud services, you have the necessary tools in place to prevent data loss. This will reassure them, position you as a valuable partner in their business, and ease their minds while they likely work to find a way to continue working offline.
How SaaS backup can help
With cloud outages, it’s never guaranteed that data won’t be lost, and the only way to ensure clients’ data isn’t permanently deleted is with a reliable, third-party backup solution. With recurring backups of clients’ data with tools like Datto SaaS Protection, MSPs can rest assured their clients can access any business-critical data they need in the event of an outage or a data-loss scenario.