March 02, 2016

A Solid Defence: How a Retailer Reduced Downtime

By Sarah Roberts

Running a retail business is tough, but when a day’s downtime costs you £100,000, the stakes are unusually high. That’s why Mandarin Stone, one of the largest importers and stockists of natural stone tiles, flooring and stone bathware in the UK, needed a rock-solid defence against downtime. They looked to their Managed Service Provider, Module IT, to help them reduce their downtime and keep their business safe. 

Mandarin Stone have over two hundred different lines, with an extensive product range offering design concepts for both residential and commercial projects. Their warehouse, based in Monmouthshire, South East Wales, is the hub of their business. They have an annual turnover of over £20 million, and over 3TB of data.

Over one hundred and thirty staff keep the business ticking; Mandarin Stone has nine showrooms, from Wilmslow to Cambridge, and communication between the Monmouthshire HQ and its branches is crucial. Mandarin Stone uses a medley of software, including SAP Business One and bespoke logistics software to standard Microsoft applications like Office. Every business function from pricing, to quotes and orders, from stock–check to customer contact details, runs from the company’s five servers. The businesses’ PCs are ‘real work–horses’ and, with so many dependent users, downtime would cause a serious issue. Despite Mandarin Stone’s well evolved business, their backup was stuck in the stone age.

Download the Case Study today to discover how Datto enabled Mandarin Stone to reduce their downtime by 95%


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