Mark Copeman


Mark is a director of Wingman MSP Marketing – an agency dedicated to starting conversations with prospects for IT support businesses around the world.

He is also the author of the books, MSP Secrets Revealed and Helpdesk Habits, as well as being the creator of the online customer service video program, and more recently, Website Success 101.

He is a regular online and live conference speaker on the subject of customer service, the power of habits, customer experience and online marketing for MSPs. His live MSP website teardowns are always a crowd pleaser.

Outside of the IT world, he owns an online fitness business, alongside his fitness instructor with 1,500+ members.