Datto Tech Support Hits The Skies

March 30, 2016

Datto Tech Support Hits The Skies

By: Chris Brunau

A huge part of what makes Datto great is our Technical Support team. They’re here 24/7/365 to provide help our partners and keep things running smoothly.

Unfortunately, they don’t often get away from the normal day-to-day support routine and see other aspects of Datto. In an effort to change this, members of our Tech Support team recently hit the road (or sky) to interact with some other parts of the Datto world.

A group of Tech Support staff from our Norwalk office ventured to our Rochester office. This wasn’t just any old trip. They were on a private plane with Datto CEO and founder, Austin McChord. Of course, it’s not every day you get the chance to fly on a private plane, let alone with the CEO of your company. Therefore, this presented a chance for the Techs to speak with Austin and get to know him a bit more in a unique (and sometimes windy) atmosphere.

“I’d consider myself a white-knuckle flyer, and this was the windiest flight on the smallest plane I’ve ever been on. It was a surreal experience to have Austin turning around every few minutes to make sure I was okay during some of the rockier parts of the flight,” said Ben Oatis, Technical Writer.

Aside from Austin comforting the less comfortable flyers of the group, it was also amazing to talk about some work-related items and get some incredible feedback, according to Christian Gutierrez, Technical Support Expert.

“We had the opportunity to talk about some more technical aspects of our jobs, and Austin addressed some minor requests we had,” said Sean Logan, Technical Support Expert.

Aside from the flight, working in Rochester for a few days gave the Norwalk techs a chance to see another aspect of Datto.

“We put some faces to the names of people we work with but never met in person” said Tiffany Miklos, Technical Support Expert.

In addition to meeting in person and getting to know some of their distant team members, this also allowed the group to share some knowledge and learn from their peers. “It was a nice chance to teach some of the newer team members. As a more seasoned Datto tech, I’m eager to share what I’ve learned with some of the newer employees, and this was an incredible chance to do that,” said Tiffany.

For Tiffany and Christian, this was a preview of what they can expect once they relocate to the Rochester office. “I’m excited to be a part of the new growth that is taking place in Rochester and being a part of another chapter in Datto,” said Tiffany.

Luckily for the team, the return flight was less windy.