The team behind TeamLogic IT, a successful, MA-based managed services provider, always have a plan for their clients: a solid business continuity strategy. This planning has proved valuable time and time again, particularly for one lucky customer.
One fall evening, business was bustling at the Crowne Plaza Boston. The hotel’s conference center was fully booked for the day. Rooms were nearly sold out and the crowd at the in-house sports bar & grille was enjoying playoff action on the flat-panel displays.
According to Frank Vento, the General Manager of the hotel, everything was humming along beautifully until someone noticed a desktop in the administrative office displaying a message indicating that several computers and important files were being attacked by the ransomware known as CryptoLocker. The insidious malware was a real-time threat to the day-to-day operations of the hotel complex. The cyber-thieves were demanding a hefty ransom for the release of the hotel and conference center’s critical data. Vento immediately called the 24-hour hotline at TeamLogic.