Many MSPs still serve a variety of customers from break-fix and project focused work to true managed services contracts. So how do you encourage loyal break-fix customers to transition to managed services? In this episode of State of the Channel, Stephen D Buyze, Lead Consultant at SDB-Consulting, explains how MSPs can alter their service level agreements to prioritize and grow their managed services contracts.
Mike Bienvenue, Product Marketing Manager, Datto RMM
Stephen D Buyze, Lead Consultant at SDB-Consulting