Needless to say, downtime is never good for business. Especially for a dental practice as the office opens for the day. So when Maine Prosthodontics’ server failed, BEK Inc. had to act quickly.
BEK is a Maine-based managed service provider (MSP) and Datto Partner with about 300 clients, many of whom rely heavily on them for every aspect of their IT infrastructure, including a business continuity and disaster recovery (BCDR).
After some quick troubleshooting, BEK engineer Nick Dalbeck determined the fried server wasn’t salvageable. He worked with Datto Technical Support to spin up the virtual machine. “We had some difficulties with their dental software, and it wasn’t running with the virtual machine. Luckily, Datto was on board to help me through the process and get things operating correctly,” said Dalbeck.
Maine Prosthodontics ran off the virtual machine on Datto for over two months while they sorted out the details for a new server. BEK kept them up and running, ensuring the dental company could continue seeing patients during the entire process.
Dalbeck noted, “Although Maine Prosthodontics was operating off our Datto instead of the dedicated server, things ran seamlessly. Everyone was accessing their files and resuming normal operations.”
According to Dalbeck, if the Dental office was still using tape backup, they would have seen considerable damage. “This was an unusual problem, so they didn’t have time to plan. The entire process took around two months, so they likely wouldn’t have survived with tape,” he said.
For BEK, Datto provides a solution that can keep businesses up and running with peace of mind through minimal downtime. “It came down to the how do you sleep at night moment,” said Bonnye Sensenig, VP of Marketing at BEK Solutions. “We knew it was only a matter of time before their tape backup failed, so we needed a proper solution,” she added.
According to Sensenig, one of Datto’s greatest features is the ease of use. “From front to back, it’s wonderful how quick and easy Datto is to manage. The simplicity of file recovery, the number of restore points and their accessibility are incredible,” she said.
Whether BEK is dealing with accidental deletion or ransomware, Datto has them covered. According to Dalbeck, Datto makes these threats much less troublesome. All they have to do is mount an old recovery point, and their data is back.
Aside from recovery, Dalbeck says Datto Tech Support is a huge factor to their success. “Datto Tech Support Experts are ready and willing to help out and go the extra mile. Regardless of what happens along the way, Datto has been there for us,” he said.