Technology changes quickly, and managed service providers (MSPs) need to evolve to keep pace. Today, businesses on the lookout for an MSP have much higher expectations than they did just a few short years ago, and a failure to meet these expectations will lead to unprepared MSPs being left behind. In order to remain competitive, it’s crucial for successful MSPs to stand out from the crowd by offering a full suite of services – and today that means adding voice services to your portfolio.