With nearly 500,000 people walking through The Maritime Aquarium at Norwalk every year, providing the best experience possible takes a lot of work from all aspects of the organization. In addition to the thousands of animals hosted, The Maritime Aquarium uses cutting-edge technologies to entertain visitors, including an IMAX theater, educational programs, and a giant touchscreen exhibit.
To ensure everything is in working order, the aquarium has employed a top-notch IT department, including IT Manager, Sergio Munoz, and Systems Manager, Chris DiLello. Their main duty is to provide tech support to all employees of the aquarium. To help ease the burden for the small IT team, The Maritime Aquarium enlisted the help of CorCystems, a managed service provider (MSP) in Ridgefield, Connecticut.
Prior to working with CorCystems, the aquarium worked with a different MSP that often complicated things for the in-house IT team. For example, the MSP was managing the entire IT service and didn’t give DiLello and Munoz the necessary access or resources to do their jobs. “It was a very closed and restricted operation. Everything about the relationship made our lives more complicated,” said DiLello.
For CorCystems, which came aboard and immediately provided a successful relationship with the aquarium’s IT staff, it was about creating a true partnership. “One of our initial struggles was convincing Sergio and Chris that we weren’t there to displace them, but instead to empower them,” said Tony DeMarco, President & CEO of CorCystems. Since then, they’ve come to an understanding, and it has been a great relationship for both parties, according to DeMarco. “When we onboarded, we brought Sergio and Chris here to meet our team and get a better feel for how we operate. We wanted to show them that this is an open relationship and that we are here to make them successful,” said DeMarco.
CorCystems offers various enablement services to better equip DiLello and Munoz, including a knowledge base and training resources. “Ever since we started working with CorCystems, it has been a great experience. When I go to their office, I can talk with the team face-to-face and fix any issues or concerns I have,” said Munoz. One of the greatest parts of the aquarium’s partnership with CorCystems is the innovative Datto technology the MSP leverages for backup and disaster recovery. “With Datto, we don’t have to think about the backups. They just work,” said DiLello. “We don’t have to give it a second thought. We get our reports on a weekly basis and CorCystems takes care of the rest.”
According to Munoz, as the aquarium continues to grow and become more popular, it’s important to be able to provide support to all employees and offer the best service possible to the community. CorCystems and Datto will be there every step of the way to ensure their success.