In a recent survey of over 1,000 managed service providers around the world, 31 percent reported they had experienced multiple ransomware attacks against their customers in a single day. Here is one such story.
Careworx is an MSPmentor, top 100 global managed service provider (MSP) that delivers ServiceNow in a managed SaaS-based offering and enables companies to extend IT capabilities through co-managed helpdesk solutions, IT automation services and Managed IT solutions including Business Continuity and cloud services. The CareWorx Senior Care division specializes in technology solutions and managed services for the senior care market.
According to Michael Zeeb, Senior Systems Engineer at Careworx, Datto is their goto technology for protecting the data of their customers. This loyalty continues to work in their favor, especially one recent day when two of their customers fell victim to ransomware.
One morning, the Careworx engineer received a call from a client who was unable to access any of the company’s critical business files. It turned out the files had been encrypted by hackers who were demanding a hefty ransom from the client in order to access the key to regain control of the files. A few seconds later, a similar call from a separate customer came through the Careworx support line. It was going to be one of those days.
What could have turned into a nightmare scenario was easily handled thanks to Zeeb’s preparation and the Datto solution.