Category: IT Support

Check out our comprehensive coverage on IT Support, including strategies for help desks, remote access, and ticketing systems that ensure efficient problem resolution and user satisfaction.

Supercharge Service Desk Operations with Autotask and IT Glue
February 10, 2023

Supercharge Service Desk Operations with Autotask and IT Glue

Sven Richter

Easily access IT Glue suggested documentation and checklists in Autotask.

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Generate Revenue with Autotask PSA Co-Managed Help Desk
November 18, 2019

Generate Revenue with Autotask PSA Co-Managed Help Desk

Andrew Burton

Co-managed IT refers to the collaboration between a managed service provider (MSP) and a client’s internal IT department. It is common among MSPs that serve larger businesses with in-house IT teams. It is less common, but not unheard of, for MSPs serving small businesses.

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