Partner Podcast

Welcome to the Datto Podcast

Hear directly from the Datto team on what’s new, what’s important, and what’s next--in the world of backup, recovery, business continuity, cloud, data protection, MSP best practices, and, of course, Datto.

You can find future episodes of the Datto Partner Podcast here, on SoundCloud, iTunes and on Stitcher. We look forward to hearing from you on topics you’d like us to cover or questions you may have, simply email

Episode 57: Weds, November 22, 2016

A DattoCon16 EMEA Retrospective

SPEAKERS: Rob Rae, Brooks Borcherding, Matt Richards

In this week’s podcast, Rob Rae, Vice President of Business Development, is joined by Brooks Borcherding, Chief Revenue Officer, and Matt Richards, VP of Product Marketing, to discuss DattoCon EMEA.

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25 Min, 08 Sec

Episode 56: Fri, July 8, 2016

A DattoCon16 Retrospective with Brooks Borcherding

SPEAKERS: Rob Rae, Brooks Borcherding

Datto CRO Brooks Borcherding reviews his first DattoCon experience and reveals what we can expect from DattoCon17.

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27 Min, 52 Sec

Episode 55: Fri, July 1, 2016

Introducing the Post-DattoCon Technical Series

SPEAKERS: Kevin Williams, Jackson Camp

This week’s technical podcast provides an overview of DattoCon and preview of the other episodes in this series to come.

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9 Min, 10 Sec

Episode 54: Fri, June 17, 2016

The Top 10 Reasons Partners Contact Datto’s RoundTrip Department

SPEAKERS: Kevin Williams, Bill Chellis

In this week’s technical podcast, Kevin Williams, Partner Success Technician, is joined by Bill Chellis, RoundTrip Manager, to discuss these common reasons partners reach out to him.

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31 Min, 45 Sec

Episode 53: Fri, June 10, 2016

Driving Partner Success Through Co-Marketing with Datto

SPEAKERS: Rob Rae, Mark Calzone

Ash Creek, a Connecticut MSP, was the first partner to try co-marketing with Datto to increase Datto Drive sales and they saw immediate results.

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16 Min, 26 Sec

Episode 52: Fri, June 3, 2016

How a Technical Support Expert Becomes a Datto Master Tech

SPEAKERS: Kevin Williams, Tom Johnson

Datto Master Tech Tom Johnson gives a look inside the career path of a Datto Tech - from Tier 1 to Tier 3.

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11 Min, 13 Sec

Episode 51: Fri, May 27, 2016

How Datto’s Partner Advisory Board Sets Up An MSP For Success

SPEAKERS: Rob Rae, Jeremy Koellish

The Datto Partner Advisory Board is critical to our success. Jeremy Koellish, COO of Tektegrity and advisory board member, has successfully replicated the board model at his MSP business in California.

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25 Min, 01 Sec

Episode 50: Fri, May 20, 2016

Datto Tech Support Across the Globe

SPEAKERS: Kevin Williams, Will West

Will West, Datto Tech Support Supervisor in the UK, is here to share some technical tips and tricks and provide some international insight.

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10 Min, 45 Sec

Episode 49: Fri, May 13, 2016

Ransomware vs. Datto: The Last Line of Defense

SPEAKERS: Rob Rae, Robert Gibbons

This week’s podcast digs into the past, present and future of one of the hottest topics in the industry right now: ransomware. Plus, vital defense strategies not to be missed.

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22 Min, 48 Sec

Episode 48: Fri, May 6, 2016

Celebrating 50k Datto Roundtrips!

SPEAKERS: Kevin Williams, Bill Chellis

Believe it or not, the Roundtrip team at Datto has executed over 50,000 Roundtrips.

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19 Min, 53 Sec

Episode 46: Fri, Apr 22, 2016

A Look Back At The Top Datto Partner Podcasts

SPEAKERS: Rob Rae, Bob Boule, Robin Robins, Delano Collins

As the Datto Partner Podcast hits the one-year mark, we decided to put together a cut of our top three podcasts. Listen to find out which podcasts made the list.

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57 Min, 29 Sec

Episode 45: Fri, Apr 15, 2016

Technical Tips for Working with Datto’s Screenshot Verification Technology

SPEAKERS: Kevin Williams, Jackson Camp

In this week’s technical podcast, Kevin and Jackson discuss configuration options and troubleshooting tips for Datto’s Screenshot Backup Verification technology.

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10 Min, 23 Sec

Episode 44: Fri, Apr 8, 2016

DattoCon Through the Years

SPEAKERS: Rob Rae, Matt Hahn

Why attend DattoCon16? How has it changed from 2013 to now? What questions will the crowd ask Steve Wozniak? Datto Elite partner Matt Hahn has the answers.

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24 Min, 31 Sec

Episode 43: Fri, Apr 1, 2016

Technical Tips from a Datto Tech Support Manager

SPEAKERS: Kevin Williams, Jason Elston

For this week’s Technical Podcast, Kevin Williams, Technical Support Expert, is joined by Jason Elston, Technical Support Supervisor.

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21 Min, 49 Sec

Episode 42: Fri, Mar 25, 2016

How to Handle a "Worst Case Scenario" DR Situation

SPEAKERS: Rob Rae, Chad Kempt

Most MSPs probably have not experienced a disaster recovery situation, and that’s a good thing. But, if the time comes, here are some best practices from Datto partner, Chad Kempt.

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19 Min, 22 Sec

Episode 41: Fri, Mar 18, 2016

Technical Tips for Utilizing Datto’s Partner Resources

SPEAKERS: Jackson Camp, Kevin Williams

Jackson Camp, Technical Trainer, and Kevin Williams, Partner Success Technician, discuss some great resources available to Datto partners.

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8 Min, 29 Sec

Episode 40: Fri, Mar 11, 2016

Strengthening the Datto Partner Community

SPEAKERS: Rob Rae, Emily Glass, Jessica Fleet, Christine Gassman

Being a Datto partner is about more than just selling and managing a device fleet, it’s about networking, support and a sense of community.

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28 Min, 44 Sec

Episode 39: Fri, Mar 4, 2016

A Day in the Life of a Datto Support Technician

SPEAKERS: Kevin Williams, Jaden Robideau

In this week’s podcast, Partner Success Technician, Kevin Williams, is joined by Tier 2 Technical Support Expert, Jaden Robideau. They’re offering a unique perspective to the technical support team here at Datto.

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16 Min, 27 Sec

Episode 38: Fri, Feb 26, 2016

Keep the Training Wheels On: How Datto Makes Life Easier

SPEAKERS: Rob Rae, Steven Saslow

Steven Saslow, VP of Information Technology Group, knows a thing or two about being an MSP – he’s been selling backup since day one – and he has some insights, tips and opinions to share regarding Datto’s exceptional ease of use.

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22 Min, 27 Sec

Episode 37: Fri, Feb 19, 2016

Technical Tips for Time Machine Backups

SPEAKERS: Kevin Williams, Jackson Camp

For this week’s podcast, Partner Success Technician, Kevin Williams and Technical Trainer, Jackson Camp will walk us through the process of backing up a Time Machine backup to a share point on a Datto device.

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06 Min, 51 Sec

Episode 36: Fri, Feb 12, 2016

CMIT and Datto Discuss the State of the Managed Services Market

SPEAKERS: Rob Rae, Cindy Phillips

In business, are you the chicken or the pig? Cindy Phillips, Director of Product Development at CMIT, is speaking with podcast host Rob Rae about the state of the managed services market, the new partnership with Datto, and one intriguing farm animal analogy!

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19 Min, 19 Sec

Episode 35: Fri, Feb 5, 2016

Technical Tips for Disaster Recovery and Virtualization

SPEAKERS: Kevin Williams, Liz Stropole

Kevin Williams and Liz Stropole, Partner Success Technicians on Datto’s Technical Support team, will share some of their expertise about virtualizing a Datto and ensure that business carries on as planned during a disaster recovery situation.

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15 Min, 22 Sec

Episode 34: Fri, Jan 29, 2016

Sneak Preview of the Upcoming "5 Keys to Creating a Disaster Recovery Plan" Webinar with Author Donna Childs

SPEAKERS: Rob Rae, Donna Childs

Donna Childs experienced disaster recovery efforts first hand as a result of the tragedies of 9/11. She is now sharing her experiences and insight about the importance of disaster recovery planning for situations that range from natural disasters, to human error, to hardware failure.

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19 Min, 49 Sec

Episode 33: Fri, Jan 22, 2016

Webroot’s Next Generation Approach to Malware Protection

SPEAKERS: Rob Rae, George Anderson

George Anderson, Product Marketing Director at Webroot, discusses Webroot’s innovative approach to Malware protection as well as findings in the most recent Webroot SMB Threat Report. Podcast host is Datto VP of Business Development, Rob Rae.

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17 Min, 59 Sec

Episode 32: Fri, Jan 15, 2016

Technical Tips for Deploying a Datto Device

SPEAKERS: Jackson Camp, Kevin Williams

Tune in this week to hear the tips we provide for completing the initial setup of your device. We cover everything from pre-deployment to agent configuration, listen to find out more!

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18 Min, 16 Sec

Episode 31: Fri, Jan 8, 2016

There’s a Lizard in My Server!

SPEAKERS: Rob Rae, Charles Love

MSP Charles Love, of Big Sur Technologies in Florida, has seen more than his share of unique server failures. Listen to this week’s podcast to hear how these wild mishaps were handled and how they ultimately benefitted the business. Podcast host is Rob Rae, Datto VP of Business Development.

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15 Min, 52 Sec

Episode 30: Fri, Dec 18, 2015

Technical Tips for Interacting with Tech Support

SPEAKERS: Jackson Camp, Kevin Williams

This week’s technical podcast will be focused on the interaction between Partners and Tech Support, covering how to open a ticket, essential documentation and what to expect from the support department as a whole.

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13 Min, 48 Sec

Episode 29: Fri, Dec 11, 2015

The Art of Walking Away from a Deal

SPEAKERS: Rob Rae, Jordi Tejero

MSP's often find themselves customizing their service offerings to fit their customers, when they should be sticking to what they know. Jordi Tejero has learned over his many years in IT that walking away from potential business is actually beneficial, and he has been more successful ever since. Podcast host is Rob Rae, Datto VP of Business Development.

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21 Min, 32 Sec

Episode 28: Fri, Dec 4, 2015

Technical Tips for the Datto Onboarding Process

SPEAKERS: Jackson Camp, Kevin Williams

New MSPs! Listen this week for a thorough overview of Datto’s onboarding process. This technical-focused podcast is the first in a three-part series.

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13 Min, 48 Sec

Episode 27: Fri, Nov 13, 2015

Maintaining Partner Trust with a Channel Only Sales Model

SPEAKERS: Rob Rae, Austin McChord

In 2007, Datto Classic was sold through and a homemade web store created by Austin McChord. Needless to say, the Datto sales model changed quickly to channel only and has remained channel only since. Listen to why McChord describes this as, “the single best decision we ever made at the company.” Podcast host is Datto VP of Business Development, Rob Rae.

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14 Min, 05 Sec

Episode 26: Fri, Nov 6, 2015

Sneak Peek of DattoCon16: What to Look Forward To

SPEAKERS: Rob Rae, Samantha Ciaccia

Believe it or not, DattoCon16 is only seven months away! As the time ticks by, the Business Development team at Datto is working hard to ensure that DattoCon16 tops ‘15 by far. In this podcast, Channel Engagement Manager, Samantha Ciaccia, joins Rob to discuss some of the content, speakers, parties, and opportunities at DattoCon16.

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14 Min, 52 Sec

Episode 25: Fri, October 23, 2015

Sales and Marketing Best Practices

SPEAKERS: Rob Rae, Robin Robins

In the midst of building a business, it can be easy to ignore one of the most important factors that will make money: marketing. According to this week’s podcast guest, Robin Robins, MSPs should be spending 20% of their time doing the actual "work" and 80% of the time on market-facing efforts. Learn more of Robin’s infamous marketing principles, as well as best practices and tips for MSPs who are still new to the channel. Podcast host is Datto VP of Business Development, Rob Rae.

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25 Min, 49 Sec

Episode 24: Fri, October 16, 2015

Hiring for Sales Positions: How to Find the Right Fit

SPEAKERS: Rob Rae, Stephanie Wheeler

Business is booming. You have quality products at the right prices and they’re selling faster than you can think. You know you need to hire more sales professionals, and the resumes are pouring in. What is the easiest way to pick the best in the pile? This week’s podcast focuses on recruiting for sales positions, simplifying the hiring process, and identifying the red flags you should be watching out for. Podcast guest is Stephanie Wheeler, Datto Director of Recruiting, and podcast host is Rob Rae, Datto VP of Business Development.

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15 Min, 33 Sec

Episode 23: Fri, October 9, 2015

What I Learned in Ten Years of Building My Successful MSP

SPEAKERS: Rob Rae, Andrew Schmidt

10 years isn’t such a long time, right? Well, it is if you are a Managed Service Provider. This week’s Datto Partner Podcast features Andrew Schmidt, who started Hexistor in 2004 and has experienced years of success as an MSP since. The cloud storage industry has changed a tremendous amount in the past ten years, and Andrew will share his experience with adapting to change and communicating with customers from various verticals. Podcast host is Rob Rae, Vice President of Business Development at Datto.

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18 Min, 48 Sec

Episode 22: Fri, October 2, 2015

Strengthening the Role of Women in IT

SPEAKERS: Rob Rae, Wendy Durica

As the cloud technology, disaster recovery and business continuity industries grow and change, one thing remains the same: very few women work in IT. Why is this? What is being done to change this and encourage women to strengthen their role in IT and other technology fields? Wendy Durica, founder of Datto Women in Technology, provides some insight into what it is like to be a woman in the technology industry and explains her role in the Red Chair campaign. Podcast host is Rob Rae, Datto VP of Business Development.

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14 Min, 39 Sec

Episode 21: Fri, September 25, 2015

How Growing MSPs Can Recruit and Manage Sales Talent

SPEAKERS: Rob Rae, Bryan Hauptman

For an MSP, recruiting and investing in the right salespeople can be a difficult task, especially when business is growing rapidly. Datto VP of Sales, Bryan Hauptman, shares his experience in the industry and offers advice for managing sales and sales recruitment while scaling the business. Also, hear what’s going on internally at Datto that will help our partners grow. Podcast host is Rob Rae, Datto VP of Business Development.

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18 Min, 46 Sec

Episode 20: Fri, September 11, 2015

Beyond the Lunch & Learn: How MSPs Can Land Deals At the Shooting Range

SPEAKERS: Rob Rae, Amy Luby

It's time for MSPs to think outside the box when it comes to prospect events. While the lunch and learn is tried and true, there are other venues and event activities MSPs should consider to help them attract new customers (and keep the ones they have!) Podcast host Rob Rae, Datto's VP of Business Development chats with Amy Luby, Vice President of Marketing and Sales at ETS, a successful IT provider in Iowa.

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14 Min, 41 Sec

Episode 19: Fri, September 4, 2015

Tools and Resources to Help MSPs Sell More

SPEAKERS: Rob Rae, Carrie Reber

How effective is your sales engine? Are your marketing efforts driving leads? Datto VP of Marketing Carrie Reber shares details of a new series designed for MSPs to attract new leads and close new business. Also hear exciting news about DattoCon16. Podcast host is Rob Rae, Datto VP of Business Development.

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11 Min, 40 Sec

Episode 18: Fri, August 28, 2015

Is Your MSP Business Operating at Maximum Efficiency for Maximum Returns?

SPEAKERS: Rob Rae, Paul Dippell

Is your MSP business structured for maximum profit? Hear from Paul Dippell, CEO, Service Leadership as he outlines the importance of benchmarking to measure and achieve your MSP business’ financial goals. Podcast host is Rob Rae, Datto VP of Business Development.

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19 Min, 33 Sec

Episode 17: Fri, August 21, 2015

Benefits of Automating IT Business Processes for MSPs

SPEAKERS: Rob Rae, Len DiCostanzo

What are the advantages for managed service providers (MSPs) to automate IT business processes? What role should PSA and RMM play? Get the answers in this podcast, with long-time Datto integration partner Autotask. Len DiCostanzo, Autotask Senior Vice President joins podcast host Rob Rae, Datto VP of Business Development.

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28 Min, 39 Sec

Episode 16: Fri, August 14, 2015

Make the Move from Antiquated Backup to Total Data Protection

SPEAKERS: Rob Rae, Chris Davis

If a business can’t access its data in a matter of seconds, following a disruption, it’s time to upgrade their backup. Hear how Datto partner Chris Davis with MSP Polarverse successfully upgrades his customers from antiquated backup to total data protection, leveraging the power of instant virtualization. Rob Rae, Datto VP of Business Development is podcast host.

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11 Min, 15 Sec

Episode 15: Fri, August 7, 2015

Virtual Backup Go-to-Market Strategy

SPEAKERS: Rob Rae, Blake Schwank

The ability to protect both physical and virtual infrastructures with a single Total Data Protection solution enables MSP Blake Schwank, CEO, Colorado Computer Support to secure strong margins and build a strong client base. Hear Blake’s go-to-market strategy, including HaaS, that generates 30% growth YOY. Rob Rae, Datto VP of Business Development is podcast host.

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18 Min, 49 Sec

Episode 14: Fri, July 31, 2015

End-to-End Disaster Recovery

SPEAKERS: Rob Rae, Trevor Mickelson

Data is just one component of disaster recovery and business continuity. But how does a business maintain operations without a physical infrastructure in place? Hear how an end-to-end disaster recovery plan will add more value to your and your customer’s business. Trevor Mickelson with Agility Recovery joins Rob Rae, Datto VP of Business Development for this week’s podcast.

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21 Min, 3 Sec

Episode 13: Fri, July 24, 2015

See Business Continuity in Action, Live

SPEAKERS: Rob Rae, Andrew Stuart

Seeing is believing when it comes to articulating the benefits of business continuity. Hear from Andrew Stuart, Managing Director, Datto EMEA as he shares best practices for the infamous Datto Disaster Demo. Rob Rae, Datto VP of Business Development, is the podcast host.

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20 Min, 13 Sec

Episode 12: Fri, July 17, 2015

How to Articulate the Cost of Downtime Using RTO

SPEAKERS: Rob Rae, David Pence

Hear best practices on how to communicate the cost of downtime using Recovery Time Objective (RTO), and articulate the every day risks to business data. Elite Datto partner David Pence, CEO, Acumen IT shares winning customer scenarios. Rob Rae, Datto VP of Business Development, is the podcast host.

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22 Min, 14 Sec

Episode 11: Fri, July 10, 2015

Introducing ownCloud on SIRIS

SPEAKERS: Rob Rae, Bob Boule

Enterprise file sync and share is changing how businesses use and control their data. Hear from ownCloud, Datto’s newest technology partner, about how this new SIRIS feature will impact both MSPs and businesses. Rob Rae, Datto VP of Business Development, is the podcast host.

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15 Min, 12 Sec

Episode 10: Fri, July 3, 2015

An interview with Datto’s Canadian Partner of the Year

SPEAKERS: Rob Rae, Shann Bosnell

Fresh off TUC Managed IT Solutions' win for Canadian Partner of the Year, VP of Technology for TUC, Shann Bosnell discusses how the company has grown and evolved; specifically in the area of customer service. Rob Rae, Datto's VP of Business Development, is the podcast host.

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18 Min, 24 Sec

Episode 9: Fri, June 26, 2015

5 Innovations Impact MSP Market

SPEAKERS: Rob Rae, Austin McChord

An image-based Linux agent, ownCloud on SIRIS (file sync and share), Backupify for Office 365 (SaaS backup), Datto DNA (cloud-based router), and updates to its Partner Portal make up Datto’s 5 newest offerings. Austin McChord, Datto Founder and CEO, expands on what each means for MSPs. Rob Rae, Datto VP of Business Development, is the podcast host.

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16 Min, 19 Sec

Episode 8: Fri, June 19, 2015

Crisis Communication with Gerard Braud

SPEAKERS: Rob Rae, Gerard Braud

Preparing for disasters is key to ensure business continuity. Gerard Braud, Crisis Communications expert, shares his thoughts on the importance of disaster recovery planning and tips on how MSPs can communicate the importance of data protection to their customers. Rob Rae, Datto VP of Business Development, is the podcast host.

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12 Min, 43 Sec

Episode 7: Fri, June 11, 2015

A Sneak Peek of Datto Backupify for Office 365

SPEAKERS: Rob Rae, Kyle Hamilton

Kyle Hamilton, VP with MSP Opti-Vise, offers a peak inside Datto’s newest offering in its Total Data Protection line-up, Backupify for Office 365. Hamilton was part of the beta, and is anxious to bring the new SaaS backup solution to his business customers. Rob Rae, Datto VP of Business Development, is the podcast host.

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11 Min, 19 Sec

Episode 6: Fri, June 5, 2015

EDTS Making the Switch to Datto

SPEAKERS: Rob Rae, Delano Collins

This podcast features Delano Collins, CIO with MSP EDTS. EDTS did a forklift upgrade to Datto from another BDR vendor, for 50 customers. Delano shares the in-depth analysis that went into making this decision—including technology, products, support, people, and overall value. Rob Rae, Datto VP of Business Development, is the podcast host.

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16 Min, 22 Sec

Episode 5: Fri, May 29, 2015

Sue Melfi & Tech Support at Datto

SPEAKERS: Rob May, Sue Melfi

This podcast features Sue Melfi, Datto VP of Technical Support. Sue discusses her customer-first philosophy and shares her vision on growing, training and managing an in-house technical support team that assists Datto partners around the globe, 24/7/365. The guest host is Rob May, Datto SVP of Business Development.

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11 Min, 33 Sec

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Episode 4: Fri, May 22, 2015

Kroll Ontrack PowerControls for SQL

SPEAKERS: Rob May, Tom McCaffrey

Datto and Kroll Ontrack have expanded the granular restore capabilities available to Datto Partners with the release of Ontrack PowerControls for SQL. In this podcast Tom McCaffrey, Product Director with Kroll Ontrack, and Rob May, SVP of Business Development with Datto, discuss the new feature and what it means for MSPs.

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7 Min, 28 Sec

Episode 3: Fri, May 15, 2015

Sharing the Keys to MSP Success

SPEAKERS: Rob Rae, James Fields, Jim Turner

The podcast features two Datto partners sharing the keys to their MSP success. James Fields with Concept Technology tells how his firm has sold 80 Datto devices in the past year alone. Jim Turner with Hilltop Consultants thrives with a focus on the legal industry, where selling the threat of lost productivity is key.

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11 Min, 10 Sec

Episode 2: Fri, May 8, 2015

Austin McChord Q&A

SPEAKERS: Rob Rae, Austin McChord

This podcast features Austin McChord, Datto Founder and CEO, answering questions sent in by Datto Partners and MSPs. He discusses what makes Datto a special company to partner with, his favorite Datto technologies, what's next in backup, a peak into the Datto Partner Conference, and answers a few personal questions too. The podcast is hosted by Rob Rae, Datto VP of Business Development.

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13 Min, 17 Sec

Episode 1: Fri, May 1, 2015

Introducing the New Partner Podcast Series


Rob Rae, Datto VP of Business Development, covers Datto’s latest product news, including the extension of SIRIS 2 Enterprise line and the release of GENISIS 2. The next podcast will feature Austin McChord, Datto Founder and CEO. Please send any questions you have for Austin to

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5 Min, 7 Sec

More Podcasts Coming Soon!