Total Economic Impact™ study finds Datto’s integrated BCDR, PSA, and RMM tools are key drivers for productivity, enabling MSPs to support more businesses
Norwalk, CT — April 13, 2021 - Datto Holding Corp. (“Datto”) (NYSE:MSP), the leading global provider of cloud-based software and security solutions purpose-built for delivery by managed service providers (MSPs), today announced the findings of a new commissioned study by Forrester Consulting on behalf of Datto that reveals MSPs using Datto’s integrated solutions increased employee bandwidth to support more small and medium business (SMB) clients which led to an average of over $100,000 in business growth annually.
The new study, The Total Economic Impact™ of Datto, concluded that MSPs using Datto’s integrated Unified Continuity, Autotask PSA and Datto RMM solutions may realize approximately $792,000 in benefits, including improved productivity on work orders by 50%, and 90% reduced productivity losses resulting from downtime incidents. In addition, Datto’s integrated solutions yielded an average return on investment (ROI) of 256% within a three year period, with the platform paying for itself in less than six months.
“Last year MSPs had their hands full helping clients transition to work from home and a variety of cloud solutions,” said Matt Richards, Chief Marketing Officer at Datto. “This year, the pressure on MSPs continues as digital transformation and recovery drives SMBs to further rely on technology every day. Datto focuses on MSPs and their clients, developing open and secure products that integrate and save our partners time.”
One Datto partner, CEO of an MSP based in North America, told Forrester: “If you don't have an integrated system, [PSA, RMM and BCDR services] it requires you to have a full-time advocate for every customer to understand their technology and how to best service it. With Datto, any one of my team can play that role with any one of our customers because the data is rich, integrated, and thorough.”
Datto commissioned Forrester Consulting to conduct the Total Economic Impact™ study to examine the potential ROI that MSPs may realize by partnering with Datto. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed decision-makers at MSPs around the world that leverage Datto. The MSP decision-makers recognized that inefficiencies with their prior technology services inhibited them from improving service levels for clients and growing their client base as a whole. They needed a technology provider that delivered secure and reliable business continuity and disaster recovery while providing an efficient platform to manage their MSP business and client service delivery.
In addition to achieving improved BCDR (Business Continuity and Disaster Recovery) postures and tightened security protocols, MSPs who participated in the study reported the following gains achieved by using Datto’s integrated solutions:
- Achieved over $100K in additional average client base growth annually
- Recaptured roughly $50K annually from improved billing tracking
- Reduced productivity losses resulting from downtime incidents by 90%
- Increased speed of resolving work order tickets by 50%
- Experienced additional annual uptime 1,000+ hours
The complete “Total Economic Impact of Datto” study is available for download here.
As the world’s leading provider of cloud-based software and security solutions purpose-built for delivery by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses (SMBs) can achieve with the right technology. Datto’s proven Unified Continuity, Networking, and Business Management solutions drive cyber resilience, efficiency, and growth for MSPs. Delivered via an integrated platform, Datto’s solutions help its global ecosystem of MSP partners serve over one million businesses around the world. From proactive dynamic detection and prevention to fast, flexible recovery from cyber incidents, Datto’s solutions defend against costly downtime and data loss in servers, virtual machines, cloud applications, or anywhere data resides. Since its founding in 2007, Datto has won numerous awards for its product excellence, superior technical support, rapid growth, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in Australia, Canada, China, Denmark, Germany, Israel, the Netherlands, Singapore, and the United Kingdom.
Shoba V. Lemoine