Datto and Schrems II

Datto is aware of the recent decision of the CJEU in Schrems II (C-311/18), which invalidated the EU-US Privacy Shield and is monitoring the situation to analyse the effect that the decision may have on the products that it offers to its customers.

Datto continues to maintain its EU-US Privacy Shield Certification. Datto will continue to fulfill its obligations under the framework with respect to data that was previously transferred to the United States.

You can view current information about the EU-US Privacy Shield Framework on its official website.

ProductData Storage OfferingNotes
Datto BCDR Datto offers its customers the ability to choose the region in which they would like to store their Datto Cloud backups. Datto Partners can select where they would like their data stored during product setup. Datto offers its Partners the option to store their backups in Europe in the United Kingdom and in Germany. Datto Partners can see where their devices are syncing their offsite data in the Datto Partner Portal on the device status page.

With respect to Siris products, Datto Partners may use optional secondary offsite replication according to which Datto replicates the last 90 days of offsite backups to a secondary datacenter. Devices that replicate to the United Kingdom and Germany replicate to Iceland as their secondary data center.

Datto Partners can reach out to Datto’s technical support team to migrate their data, on a per device basis, to a different region if that Datto Partner would like their offsite data moved to a different location

Datto Partners using Siris products may turn on or off optional secondary offsite replication through the user interface of their Siris device.

Datto SaaS Protection Datto offers its customers the ability to choose the region in which they would like to store their SaaS Protection backups. Datto Partners can select where they would like their data stored during product setup. Datto offers its Partners the option to store their backups in Europe in the United Kingdom and Germany. Datto Partners can see where their products are syncing their offsite data by following this KB article.

Datto SaaS Protection products automatically replicate backups to a second location within the region that the customer has selected during product setup. Datto SaaS Protection backups, stored in the United Kingdom and Germany, are replicated to a datacenter located in Iceland.

Datto Partners can reach out to Datto’s technical support team to migrate their data, on a per device basis, to a different region if that Datto Partner would like their offsite data moved to a different location.
Datto Networking Datto stores product data, associated with its Datto Networking products, in the United States. Datto previously validated transfers data of which was a processor from Europe to the United States using the EU-US Privacy Shield Framework.

Datto’s EU-US Privacy Shield Framework certification is available here.

Datto RMM Datto stores the Datto RMM data, associated with European Partners, in the Republic of Ireland.
Autotask PSA For customers located in Europe, Datto offers the English version of its PSA product from the United Kingdom and Germany and the German version of its PSA product from Germany only.

Datto also offers a Spanish version of its PSA product from the United States.

Datto currently determines the location in which Autotask PSA Instance data is stored during product implementation.

If a Datto Partner would like to know where their PSA data is stored, they may contact their Sales Representative, who can provide this information to them.

Datto Partners can reach out to Datto’s technical support team to migrate their English language PSA data from the United Kingdom to Germany.

For customers located in the United States (Spanish), Datto previously transferred data of which it is a processor from Europe to the United States using the EU-US Privacy Shield Framework.

Datto’s EU-US Privacy Shield Framework certification is available here.

Autotask Workplace For customers located in Europe, Datto stores data associated with Autotask Workplace FSS in a datacenter located in Denmark.

Last Updated: August 26, 2020