Customer Relationship Management (CRM)

Symoda

Symoda is an exciting new start leading the charge with an app-based customer experience tool that helps marry frictionless service and AI for MSPs. Our CEO Wayne Creamer has over 20 years’ experience working in the Enterprise IT and MSP space. When Wayne joined his previous MSP over 14 years ago, he brought his unique customer service first insight which helped transform them into a best-in-class MSP who successfully excited to private equity 2 years ago. Through this vast experience Wayne and the team at Symoda are creating solutions utilizing AI with a unique outside in approach to resolve the communication and consistent service delivery all MSPs clients crave. Symoda is only beginning on its journey to change how clients interact with MSPS for the better

Symoda is client facing customer service platform that helps improve the customer experience with better communication, self-serve solutions and a focus on the client’s overall support experience. Symoda is the world’s 1st client facing, fully brandable customer service platform. We help clients experience the full breadth of what MSPs have to offer with better communication, task automation, self-serve solutions and plugins into every MSPs favorite applications. The platform is built with clients in mind, providing the easiest access to the support and information they need.

Integration features:

  1. Branded mobile app available in Google and Apple stores.
  2. Customized communication buttons for calling, email, text & chat.
  3. Guided ticket creation which offers self-service solutions like Office 365 password resets
  4. Direct API access to Autotask
  5. Ability to create, update and see the status of tickets directly in Autotask.
  6. Auto triage of SLA and Priority based on a guided ticket creation process.
  7. User can see all previous tickets.
  8. Customizable in app notifications to inform clients of outages to prevent unnecessary communication.
  9. Push notifications to update clients on major status changes.

Sales: Email
Support: Email