Helpdesk & NOC
Inbay
Helpdesk & NOC
NOC Services - We provide MSPs with flexible remote device monitoring, management and remediation services for all monitored devices, in-hours, out-of-hours or 24/7/365.
Helpdesk - Our North America-based technical helpdesk offers first contact resolution for our MSP partners' end users to ensure they are fully supported wherever they are located - in-hours, out-of-hours or 24/7/365.
Project Services - We enable our MSP partners to expand the services they offer their clients by tapping into our range of specialist skills to plug expertise and resource gaps.
Integration Features
NOC Services
- Full Autotask integration and AEM support
- In-hours, out-of-hours or 24/7/365
- Flexible: mix and match services to suit
- High-quality and proactive
- Seamless: we work closely with your own technical team
Service Desk
- 85% First contact resolution
- Calls answered by North America-based level 2 engineers
- Seamless integration with NOC for level 3 support
- Mix and match support hours by client: in-hours, out-of hours, 24/7