24/7 Outsourced Help Desk & NOC
GMS Live Expert is an Outsourced Help Desk & NOC designed specifically to help you augment the capabilities and availability of your existing team. Leverage our 100% North American based team to free up your most valuable resources – time and money!
To act as a true extension of IT Service Providers around the world, GMS Live Expert has developed a bi-directional, API driven integration between GMS’ support systems and its Partners instances of Autotask. This connection allows for contact information and ticket information to be passed between systems and required workflows to trigger based on this data. The end result is a superior customer experience for IT Service Providers who leverage GMS Live Expert’s North American based team.
Process phone calls, emails and chats as tickets
Ticket queue and assignment sync
Ticket note sync
Ticket time entry sync
Ticket status sync
Ticket priority sync
Ticket issue and sub-issue type sync
Contact detail sync
Trigger email notifications
Available in English and French worldwide.