GMS Live Expert

24/7 Outsourced Help Desk & NOC

GMS Live Expert is an Outsourced Help Desk & NOC designed specifically to help you augment the capabilities and availability of your existing team. Leverage our 100% North American based team to free up your most valuable resources – time and money!

To act as a true extension of IT Service Providers around the world, GMS Live Expert has developed a bi-directional, API driven integration between GMS’ support systems and its Partners instances of Autotask. This connection allows for contact information and ticket information to be passed between systems and required workflows to trigger based on this data. The end result is a superior customer experience for IT Service Providers who leverage GMS Live Expert’s North American based team.

Integration Features

• 24x7x365 access to GMS Live Experts North American based Help Desk and NOC team

• Process phone calls, emails and chats as tickets

• Ticket queue and assignment sync

• Ticket note sync

• Ticket time entry sync

• Ticket status sync

• Ticket priority sync

• Ticket issue and sub-issue type sync

• Contact detail sync

• Trigger email notifications

• Trigger workflows

Available in English and French worldwide.

To learn more please visit https://www.gmsliveexpert.com or email sales@globalmentoring.com to schedule a time to discuss how you can partner with GMS Live Expert!