[Webinar] PSA Master Class: Ticket Categories: How to Drive Business Processes


April 2020


10:00 AM - 11:00 AM EST

PSA ticket categories provide powerful configuration to support your service delivery. Categories elevate the essential information and eliminate the clutter. Proper use of them can drive day-to-day processes and improve decision making.

Join our implementation team for a deep dive into various categories employed frequently in the industry and the best practices surrounding their use.

During this webinar, you will learn:

  • The best ways to deploy ticket categories in their service delivery
  • A high level overview of each use case
  • Essential configuration steps
  • And more

Our Presenters

Monique Cilliers

Monique Cilliers


Customer Trainer