Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. Autotask LiveMobile enables employees to access their necessary work while on-the-go. The next generation of LiveMobile will deliver a fully native experience for iOS. This current update features a new native login supporting two-factor authentication and single sign-on, along with native dashboards and grids. Autotask LiveMobile 3.0 will be available for download in the Apple App Store at the end of November 2018 with Android coming soon after. This is the first major release in the ongoing evolution of a fully native LiveMobile experience.
Configurable Time Entry
Last year, Datto announced the overhaul of the ticket user interface (UI) in Autotask PSA, an improvement that removes minutes from the time required to close tickets because of the ability to customize the templates for each ticket category. The new configurable time entry feature continues to build on the customization options within each ticket category. Since the majority of tickets involve collaboration between technicians or departments, the new customizable time entry fields (such as queue, due date, and user-defined fields) provide more flexibility for each ticket category and enables technicians to be more efficient when they add time and then need to update, modify, or forward tickets.
New Client Portal Homepage
The Client Portal homepage has been completely reimagined to improve the client experience. MSPs will now have the option of customizing a friendly URL that better represents their brand, making it easier for customers to navigate to the page. Then, when end-users log in to the portal, they will be presented with an entirely new dashboard interface, similar to Autotask PSA, where an instant understanding of what is happening within their account is clearly visible. This reinforces the value of the IT services the MSP provides. Look for more Client Portal updates coming in the next release of Autotask PSA.
Start/End Time for Time Off Requests
This new feature addresses the #1 feature request in Datto’s community. Autotask PSA users will now be able to specify a start and end time for Time Off Requests in Timesheets. The Start/End Time Off feature syncs directly from a user’s time off request to the dispatch calendar, enabling dispatchers to easily manage and delegate resources for jobs.
New Contract Visibility Options
By adding a new “Limited Visibility” view option for contracts, users can now specify more granular security levels for Autotask resources. This enables MSPs to share important contract details to staff including what services are covered and any unused balances that remain for the clients, while keeping key financial details secure. Hidden financial details include internal costs, charges, and profitability. In addition, Autotask PSA users with limited visibility will not be able to edit a contract. This new contract security level gives MSP business leaders the ability to keep details on service profitability private amongst internal employees, without hiding relevant details necessary to deliver the appropriate service level.