Frequently Asked Questions for Datto Partners
On April 11, 2022, Datto announced it is to be acquired by Kaseya with backing from an equity consortium led by Insight Partners. The transaction is expected to close in the second half of 2022.
Please note that, until the closing date of the transaction, Datto will continue to operate independently from Kaseya in all ways.
Kaseya has made many public statements about their intent to acquire Datto, which you can read on their Datto acquisition page. Datto's FAQs are also available below.
We understand that you have questions about what comes next. Until the transaction closes, you will experience very few changes, if any, because Datto remains a completely separate entity. While we appreciate the desire for more information, it is normal not to have all of the answers right away. Many details will be determined following the close of the transaction. Our primary goal is to maintain Datto’s standard of transparency and to provide you with the answers we do have today. We will continue to communicate openly as more information becomes available.
Your Questions Answered
Why the change?
As a publicly traded company, Datto’s financials are public and the evidence of our strong business performance made Datto an attractive acquisition prospect. Following a thorough review, the Datto Board of Directors determined it was in the best interest of public shareholders to accept Kaseya's offer.
Will I retain my Datto rep? Is Datto working jointly with Kaseya to sell today?
There are no changes to your account management today--we are still your team and our priority is to support you. You will continue with the same trusted relationships you have within Datto, and we expect our team to serve you to the same high standards in the future.
As stated above, until the closing date of the transaction, Datto will continue to operate as an independent company. Therefore, there are no plans to market or sell jointly with Kaseya at this time. We will not be communicating or coordinating with Kaseya on any existing or potential sales opportunities prior to the closing of the transaction
How will this affect my support experience?
Datto intends to continue our world class partner support model, 24/7/365. It's one of our core differentiators and a fundamental element of our success. Datto's focus will not change. We will continue to work to evolve and improve, as we have always done, and we expect great MSP service will continue to be an important differentiator of our offerings.
Will my contract and/or pricing change after the deal closes?
At this point, we are not aware of any plans to make changes to contracts and/or pricing following the closing of the acquisition.
Has this changed your product development and roadmap?
While it is too early in the process to determine a combined product strategy for the future, Datto is 100% focused on delivering against the planned 2022 Datto product roadmap. Our central theme remains to enable our MSP partners to effectively and efficiently protect SMB digital assets. We are very excited about seeing you at DattoCon22 to unveil and showcase what we've been working on!
How will you preserve Datto’s culture and brand?
Today we continue to exemplify Datto’s core values established in 2007 by our founder, which include "putting our customers first" (our customers are our MSP partners!) and "doing the right thing." We have always been guardians of our unique culture and do not plan to change who we fundamentally are.
Kaseya appreciates the power of the Datto brand and our highly-specialized talent. Valued at $6.2 billion, this transaction has acknowledged and accounted for the vital role of Datto’s culture, people, and reputation in the MSP community. There is no desire to change what has made Datto so successful.
Will there be changes in the Datto leadership team?
At this time, there are no executive leadership changes planned as a result of this acquisition. You will hear from Tim Weller and other Datto executives in the coming weeks and months as we continue to launch new offerings.
How will this affect Datto’s work in security?
Datto’s Information Security Team is not wavering in its commitment to securing Datto, securing our MSP partners, and securing your SMB clients. Datto CISO Ryan Weeks and our threat research and threat detection teams are going to continue to share intelligence on known and unknown vulnerabilities with partners and the community. Datto will keep investing in security, with more Datto Continuity products launching this spring.
Will Datto still hold DattoCon22?
Yes! DattoCon22 is on and we are preparing for it to be one of our best DattoCons yet! It will take place in-person only from September 11-13, 2022 in Washington, DC. Registration will open soon and we look forward to seeing you there. Visit the DattoCon site for more information.