Staff QA Engineer (SaaS)

Albany | Boston | Canada | Norwalk | Rochester

Staff QA Engineer (SaaS)

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

About You

More than someone who checks every box, we’re looking for people who are excited to work and grow at Datto. If that's you we hope you apply for the role!

Diversity, Equity, and Inclusion

At Datto, we are a global team. We strive to be a diverse and equitable workplace, where everyone is valued, included, and has equal access to growth and development opportunities to maximize their full potential. We value diverse perspectives and foster a culture of transparency and trust. We will listen to all voices and model inclusive behavior as essential to our core values. We will invest in and empower our employees and partners as they deliver mission critical technology to small and medium businesses.

You enjoy teamwork

You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team. You eagerly seek and give help. Transparency tops your list of values, and you contribute to a culture of respect and inclusion.

You’re inquisitive

Inquisitive and focused, you see every challenge as an opportunity. You would rather create the future than wait for it.

You’re customer-focused and take pride in your work.

You put extra attention into details with all you do. You care about the work you provide to customers and how it reflects on yourself and Datto. When you find or see something wrong, you attempt to resolve it. You look for opportunities to not only better yourself, but others around you. You aim to be the best that you can be and always do the right thing. 

What you’ll do  

As a Staff QA Engineer for the SaaS Protection platform at Datto, you will be a champion for quality for our partners and customers - ensuring that the SaaS Protection platform is of the highest quality.   

Core Responsibilities: 

  • Participate as a Quality ambassador, engineer and eyes of the customer as a member of an agile software development team
  • Identify creative ways to break the products, uncover and report defects as well as validate solutions
  • Write, review, and execute test plans/strategies for validating product/system functionality
  • Assist in reproducing bugs reported outside of QA and triaging them with Product Management
  • Increase coverage of automated testing by identifying opportunities to automate existing test plans and creating automated system level test plans 
  • Coordinate and execute release and deployment activities for SaaS Protection releases.  
  • Maintain open communication with QA, Engineering, Product and Customer Experience teams about issues, risk, product quality and bugs
  • Educate your peers in QA, Engineering, and Product on testing and QA; Partner with them to set product quality measurements and goals
  • Maintain and communicate testing timelines, schedules and status reports
  • Suggest and drive efforts to improve QA and release processes and methodology, test coverage, and product reliability
  • Other duties as assigned by Management

Skills You’ll Need:

  • A Bachelor’s degree in Computer Science, Management Information Systems or Software Engineering; or equivalent work experience
  • 5+ years of hands-on experience with manual testing, testing applications, testing sites and automation
  • Experience working in an agile environment
  • Knowledge of internet technologies (e.g. HTTP, TCP/IP, DNS, APIs)
  • Experience with software configuration management and version control (GitLab a plus)
  • Familiarity with object-oriented programming concepts
  • Experience designing and implementing automation frameworks and tests using tools such as Python/Pytest, Selenium, Java, etc…
  • Proficient with Linux, SQL, and shell scripting
  • Experience with testing Rest APIs and with API testing tools such as Postman
  • Knowledge of testing methodologies and concepts
  • Excellent problem-solving skills and the ability to troubleshoot complex issues quickly and effectively
  • Able to find opportunities for improvement and tackle them without external direction
  • Ability to think outside of the box
  • Dedication to collaboration
  • Deep understanding of software product cycles
  • Independent, driven, creative, and like to take ownership

Bonus Points:

  • Experience with data visualization tools such as Kibana
  • Experience with monitoring services such as Datadog and Grafana
  • Knowledge of networking concepts (e.g., TCP/IP, Multicast, Unicast, VLAN, OSI, etc.)
  • Knowledge of infrastructure (e.g., firewalls, iptables, ipsec, hypervisor, storage, monitoring, security, etc.) and experience working with a cloud solution
  • Exposure to build, package, configuration and release management tools (eg. Jenkins, Ansible, Docker, Kubernetes)
  • Experience with performance, scalability, and high-availability testing techniques and tools

Benefits:

At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:

  • Comprehensive health-care benefits
  • Flexible paid time off policy
  • Generous paid parental leave
  • “Datto University” virtual on-boarding program
  • Access to more than 5,000 courses via LinkedIn Learning
  • Education reimbursement
  • Employee Assistance Program
  • Headspace App
  • Charity match program
  • A dynamic and socially active work culture, including Employee Resource Groups
  • Networking and career development opportunities
  • And more!

Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)

 

By submitting an application, you acknowledge we will process your data to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data following our Recruiting Privacy Practices. Datto is an equal opportunity employer.

Staff QA Engineer (SaaS)

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

I identify my gender as:

I identify as transgender:

I consider myself a member of the LGBTQ+ community

I identify my sexual orientation as:

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