Sr. Director, Infrastructure & Operations

Albany | Boston | Irvine | New York | Norwalk | Portland | Remote | Rochester

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at

A Look Inside the Job:

  • As the Sr. Director of Infrastructure & Operations you would work to develop, implement, and maintain a strategic plan for evolving our production environment and systems to achieve strategic business goals. One of the key challenges will be to upgrade and update our existing infrastructure while maintaining the reliability and durability our partners have come to expect.
  • You will work to develop a strategic direction for the platform, hire and retain top engineering talent in infrastructure, and establish strong communication channels with the other areas of the business. You will ensure a high level of service while delivering business value and ensuring a broad adoption of your team’s tools and services across Engineering.

About You:

  • 7+ years of experience managing a technical operations or data center management team, with direct responsibility for and a track record of 4 9’s of uptime on an annual basis.
  • Experience with global private cloud infrastructure management, vendor negotiations, and running operations for a commercially successful SAAS or PAAS solution.
  • Experience in strategic planning - simultaneously addressing architecture improvements and upgrades & maintenance, while maintaining a standard of 4 9’s of uptime for customers, with no planned downtime or maintenance windows.
  • Experience leading a variety of teams including: DevOps, data center operations, database, network engineering, and software engineering teams.
  • Up-to-date knowledge of emerging technologies, open source projects, and public cloud offerings.
  • 7+ years of people management experience, preferably leading large teams and managers of managers. Proven ability to recruit and retain top-notch Infrastructure Engineering talent.
  • Strong familiarity with cloud-native software architecture, and the ability to support modern software architectures with a reliable and secure operations practice.
  • Experience in converting manual and script-driven operations management processes to fully automated, source-controlled CI/CD approaches.
  • Strong competence & experience with security requirements & practices for self-hosted SAAS applications. CISSP preferred.
  • Exceptional communication skills befitting a high visibility, high-impact leadership role.


At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:
  • Comprehensive health-care benefits
  • Flexible paid time off policy
  • Generous paid paternal leave
  • “Datto University” virtual on-boarding program
  • Access to more than 5,000 courses via LinkedIn Learning
  • Education reimbursement
  • Employee Assistance Program
  • Headspace App
  • Charity match program
  • A dynamic and socially active work culture, including Employee Resource Groups
  • Networking and career development opportunities
  • And more!
Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)
By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Sr. Director, Infrastructure & Operations


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