Customer Success Associate

Sydney

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. 

Collaboration, teamwork, open communication, and transparency are vital to our success. Datto motivates and empowers our employees to grow through professional development, training opportunities, and internal promotions. Whether it's on one of our sport teams, monthly happy hours, or other company functions; work hard play hard is not just a cliché here. Comprehensive health care packages and education reimbursement are just a few of our benefits.  

The Opportunity!

Datto's Partner Success teams are obsessed with ensuring our IT customers (partners) receive an unparalleled customer experience. Our partners are at the front and centre of everything we do. Join us as we scale, grow and continue to make sure our partners are consistently blown away with our service and solutions, and learn all the skills needed to thrive in customer success and sales support!

A Look Inside the Job:  

  • Be the go-to point of contact point for a large portfolio of IT customers
  • Conduct partner onboarding sessions via Zoom - introduce partners to Datto teams and resources
  • Identify improvement opportunities across account health, attrition, and customer satisfaction
  • Collaborate with sales, support, finance and marketing teams develop strategies for retention, scale and growth
  • Resolve issues within a queue of tickets efficiently, and with great attention to detail (such as billings, renewals and resource requests)
  • Build escalation cases for further review
  • Increase product adoption by proactively inviting partners to training events, webinars and roadshows
  • Attend customer events and meet partners face-to-face to nurture trusted relationships

About You:  

  • Customer centric and solutions focussed with a passion for delivering the best service possible
  • Organised, self motivated and comfortable within a fast paced environment
  • Outstanding communicator, articulate and great rapport builder
  • Quick thinker and fast learner - confident to ask questions and investigate until you find an answer
  • Creative problem solver
  • A interest in technology

Bonus points!

  • University Degree
  • Experience in a customer service/support environment

Datto - A little more!

Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. Datto supports our partners 24/7/365. This commitment is a value at the core of every role in every office, always doing the right thing, and putting our customers first.

Benefits

At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:

  • “Datto University” virtual on-boarding program
  • Private health insurance
  • EAP (Employee Assistance Program)
  • Income protection
  • LinkedIn Learning
  • Headspace App
  • Free food, drinks, and fresh organic fruit
  • Charity match program
  • Education reimbursement

Datto is an equal opportunity employer. 

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Note: Only candidates who are Australian Citizens or hold perm residency will be considered.

Agencies please note: This recruitment assignment is being managed directly by our internal talent team. We will certainly reach out to our external partners if we require additional talent options. Your respect for this process is appreciated.

Customer Success Associate

Demographic Questions

Individuals seeking employment at Datto are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. In order to track the effectiveness of our recruiting efforts and ensure we consider the needs of all our employees, please consider answering the following questions.

Completion is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter and any information that you do provide will be recorded and maintained in a confidential file.

Your responses to any of the following questions will be anonymized and only used to improve Datto’s diversity and inclusion initiatives. These responses will not be used / reviewed in connection with your application for employment.

I identify my gender as:

I identify as transgender:

I consider myself a member of the LGBTQ+ community

I identify my sexual orientation as:

I identify my ethnicity as:

Veteran status:

I have a physical disability:

loadingspinner

Sorry, your application was not successfully submitted

Hurray! Your application was successfully submitted

Back to Careers