As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology.
Collaboration, teamwork, open communication, and transparency are vital to our success. Datto motivates and empowers our employees to grow through professional development, training opportunities, and internal promotions. Whether it's on one of our sport teams, monthly happy hours, or other company functions; work hard play hard is not just a cliché here. Comprehensive health care packages and education reimbursement are just a few of our benefits.
Join Datto’s EMEA Finance team based in Reading and support our partners and internal stakeholders with account services and billing inquiries. Excellent opportunity to learn in a US headquartered, public company in growth mode!
Our Account Services Specialist I’s respond to Billing requests submitted by internal parties such as Sales, Success and externally by our Partners. Using details found in NetSuite and/or Zuora along with knowledge of the ins and outs of the billing process, you are able to resolve most problems. Those that you are not able to resolve, you are using team resources to resolve in an accurate and timely manner. All interactions, both internal and external, must emanate the Billing Team’s commitment to a positive customer experience.
This role requires knowledge of Salesforce, NetSuite, Zuora, internal processes, invoices, credit and debit adjustments, billing records, product billing, and service cancellations.
Datto - A little more!
Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. Datto supports our partners 24/7/365. This commitment is a value at the core of every role in every office, always doing the right thing, and putting our customers first.
At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:
Datto is an equal opportunity employer.
By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.
Agencies please note: This recruitment assignment is being managed directly by our internal talent team. We will certainly reach out to our external partners if we require additional talent options. Your respect for this process is appreciated.
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