Revenue Risk Specialist 1

Norwalk | Rochester

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

Revenue Risk Specialist I is responsible for past due collections efforts through partner communication such as calls, emails and letters. This role requires experience with collections, knowledge of Salesforce, NetSuite, internal processes, invoices, credit and debit adjustments, billing records, product billing, and service cancellations.

Does This Describe You:

You are a team player that thrives in a fast paced environment.

A Look Inside the Job:

  • Act on collections list as delivered and vetted by Manager Support, log, categorize, prioritize, and track efforts
  • Inform Partner Success Management of collections efforts, coordinating when necessary
  • Maintain a high level of partner satisfaction and adherence to partner service level agreements
  • Log all collections incidents in Salesforce with complete and accurate information
  • Understanding of collections process for all Datto products
  • Work collaboratively with team members to ensure timely response
  • Assist in sharing, updating and creating knowledge resources
  • Support a positive team culture based on Datto company values
  • Willingness to accept feedback to improve skills and pursue further development
  • May be involved with special projects
  • Comfort with complex collections environments
  • Refers accounts to an outsourced collections agency after approval from Manager
  • Follow escalation procedures as required
  • Reports on collection efforts

About You:

  • 3-5 years experience in customer service and/or collections preferred
  • Demonstrates a high degree of organization, accuracy and a high level of customer service skills
  • Ability to work effectively with a wide variety of people and develop professional working relationships with site staff and providers
  • Demonstrates the ability to meet productivity goals and deadlines
  • Ability to work well as part of a team
  • Experience with collections and/or database or CRM tools such as Salesforce and NetSuite
  • Excellent written and verbal communication skills
  • Excellent customer service/success skills
  • Experience with Microsoft Excel
  • Must enjoy learning and be self-motivated with the ability to switch contexts as the needs of the business evolve

Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)

Benefits:

At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:
  • Comprehensive health-care benefits
  • Flexible paid time off policy
  • Generous paid paternal leave
  • “Datto University” virtual on-boarding program
  • Access to more than 5,000 courses via LinkedIn Learning
  • Education reimbursement
  • Employee Assistance Program
  • Headspace App
  • Charity match program
  • A dynamic and socially active work culture, including Employee Resource Groups
  • Networking and career development opportunities
  • And more!
Note: We are looking only for candidates willing to join us directly as W2 employees (No 3rd party candidates)
 
By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Revenue Risk Specialist 1

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