ERP & CRM System Administrator

Boston | Norwalk | Rochester

Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for a System Administrator to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

With a focus on NetSuite and Salesforce production support, we’re looking for a ERP & CRM System Administrator that is passionate about empowering our employees around the world to work with technology in the most efficient way possible. You’ll be an important contributor to our fast-moving IT team, involved in supporting, and maintaining our e-commerce, CRM, and sales order systems. You will be a liaison between our partner-facing teams and our IT teams. You will support and answer questions about our CRM and quoting applications and be responsible for administering and maintaining these applications. You will report to the Service Operations Manager. 

Does This Describe You:

You're a team player, communicative, and have a passion for learning.

A Look Inside the Job:

  • Provide Support to our global sales teams and partner community
  • Administer and configure Datto’s global CRM, ERP, e-commerce systems to support business needs
  • Partner with other teams to address documentation and workflow needs
  • Help build a positive team spirit and make team success a priority

About You:

  • Proven ability to work creatively and analytically in a problem-solving environment
  • 5+ years of experience working with e-commerce, order-to-cash platform, CRM, or SRP- SRM integration
  • Track record of process improvement and data analysis
  • Proven success in contributing to a team-oriented environment
  • Desire to work in an information systems environment
  • Excellent leadership, communication (written and oral) and interpersonal skills
  • Experience working in agile delivery and teams (SCRUM) a plus
  • An entrepreneurial spirit and a level of comfort in a hyper-growth company and ever-changing environment
  • Netsuite and Salesforce experience is preferred; but not required

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Flexible paid time off policy
  • Charity match program
  • Transit subsidy in select cities
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.


ERP & CRM System Administrator


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