Technical Implementation & Onboarding Manager

Sydney

As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology.

Collaboration, teamwork, open communication, and transparency are vital to our success. Datto motivates and empowers our employees to grow through professional development, training opportunities, and internal promotions. Comprehensive health care packages and education reimbursement are just a few of our benefits.

The Opportunity

We have an exciting new position available for an Implementation Specialist, located in Sydney (Darling Harbour office, remote work for the time being). Reporting into the local Manager of Implementation Services, you will be part of a smart, engaged and forward thinking team responsible for managing and optimising the implementation, onboarding and partner consulting experience, primarily across our Business Management Portfolio.

Does This Describe You?

You love a technical challenge, are passionate about delivering first class customer delivery and thrive in an environment that adds value to the customer experience. Excellent learning ground to build up a broad skillset across project management, training and consulting, if you have a technical flair!

A Look Inside the Job

  • Provide consulting, project management, training  and process integration services to new SMB partners using Datto's PSA (Professional Services Automation), E.Commerce, & RMM (Remote Monitoring Management) solutions
  • Serve as the primary point of contact throughout the entire implementation process
  • Run classroom based webinars and in person training sessions
  • Manage multiple partner implementation projects while providing both high-level and detailed business process consulting
  • Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests
  • Define product specifications for the partner and end-users installation
  • Respond to partner inquiries and direct the resolution of outstanding issues
  • Monitor partner use and adoption of the software throughout the implementations
  • Seek opportunities to sell additional devices or professional services, and help scope implementation and professional services engagements pre-sales
  • Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience

About You

  • 1-2 years’ experience in Project Management (small to medium projects), Technical Training, or Technical Support.
  • Exceptional written and verbal communication skills
  • Excellent organisational, listening and interpersonal skills
  • Knowledge of CRM, ERP, PSA software 
  • Able to prioritise own time and manage several complex customer engagements simultaneously
  • A strong collaborator who can leverage peers across success, sales and support to elevate customer interactions
  • Prior presentation and/or technical training experience with a bias for action and natural instinct to measure results. 

Bonus Points

  • BA/BS in Business, Information Technology, or related field, or equivalent experience
  • Experience using Datto PSA and/or RMM technologies

Datto - A little more!

Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. Datto supports our partners 24/7/365. This commitment is a value at the core of every role in every office, always doing the right thing, and putting our customers first.

Benefits

At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:

  • “Datto University” virtual on-boarding program
  • Private health insurance
  • EAP (Employee Assistance Program)
  • Income protection
  • LinkedIn Learning
  • Headspace App
  • Free food, drinks, and fresh organic fruit
  • Charity match program
  • Education reimbursement

Datto is an equal opportunity employer. 

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Note: Only candidates who are AUS citizens or hold perm residency will be considered.

Agencies please note: This recruitment assignment is being managed directly by our internal talent team. We will certainly reach out to our external partners if we require additional talent options. Your respect for this process is appreciated.

Technical Implementation & Onboarding Manager

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