Sr Manager, Infrastructure Monitoring Platforms and SRE

Norwalk | Remote

Datto, the world’s leading provider of IT solutions delivered through managed service providers, is looking for an Infrastructure Engineering Manager to lead our Monitoring Platforms and SRE teams. Datto is a creative company at its core and has an exciting and dynamic work environment. We are 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that enable and protect the clients of our 14,000+ partners. We are headquartered in Norwalk, Connecticut and have 22 offices worldwide.

Datto is seeking a technical engineering leader to oversee the strategy and development of monitoring platforms for Product Infrastructure Systems and Software as well as our Infrastructure Site Reliability Engineering Practices. With the right leader, these areas are poised for growth and will have tremendous impact across Global Engineering.  The perfect candidate has a passion for developing people professionally, the ability to articulate a technical vision and strategy, and execute to meet the needs of technical and non-technical stakeholders. 

A Look Inside the Job:
You will report to the Director of Infrastructure Software Engineering and have the following responsibilities:

  • Develop a roadmap and strategy for the future of monitoring platform offerings for internal engineering/product development stakeholders. Partner with Principle Engineers and non-technical stakeholders to ensure the roadmap and strategy will deliver on critical needs of the business
  • Oversee the day-to-day operations of the team responsible for monitoring platform software and infrastructure systems
  • Help prioritize, guide, and promote the work of our Infrastructure Site Reliability Engineers
  • Conduct one-on-ones and performance reviews, and assist with career pathing and goal setting
  • Execute on strategic initiatives laid out by the department’s management
  • Ensure security, health, and uptime of infrastructure systems the teams are responsible for
  • Help define, measure, and improve team-level operational metrics
  • Report on status of work, quality, operations, and system performance to senior management

About You:

  • 5+ years in a management role, responsible for 10 or more engineers in an Agile environment
  • Ability to work well with people and be both highly motivated and motivating
  • Excellent verbal and written communication skills, with a track record of communicating well with technical and non-technical leaders
  • Strong analytical skills with superior problem-solving abilities
  • Strong presentation and leadership skills
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Demonstrated technical skills related to software/infrastructure engineering and software monitoring applications across bare metal, VMs, and containers

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible working hours
  • Unlimited paid time off
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Transit subsidy in select cities
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer

Sr Manager, Infrastructure Monitoring Platforms and SRE

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