Internal Operations Associate - ITS


As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. 

Collaboration, teamwork, open communication, and transparency are vital to our success. Datto motivates and empowers our employees to grow through professional development, training opportunities, and internal promotions. Comprehensive health care packages and education reimbursement are just a few of our benefits.  

The Opportunity

Datto is passionate about creating workspaces, resources and operational services for employees to thrive and connect whether working remotely or from an office. We are looking for an enthusiastic Operations Associate with an excellent ability to juggle multiple diverse tasks to join our team.

Our Sydney office is based on Sussex Street, by Darling Harbour

Key Responsibilities

  • Triage incoming Jira tickets relating to onboarding, off-boarding and employee queries
  • Maintain an accurate record of hardware assets 
  • Collaborate with the HR and Talent team to ensure top notch employee onboarding
  • Assist with office moves, new hire setups, seating arrangements etc
  • Manage ad hoc facilities tasks in the office
  • Assist with tasks in our Alexandria based Data Centre and Warehouse when required 
  • Manage admin tasks (Shipping/Receiving/Inventory/Data Entry etc…)
  • Light desktop and hardware support
  • Maintain a professional and safe working environment
  • Track departmental JIRA metrics/KPIs
  • Assist with Ad-hoc projects which may occur after normal business hours

About you

  • 1+ year's experience in a related field - operations, facilities, logistics, ITS support etc
  • Excellent interpersonal and teamwork skills
  • Proficient in MS Word, Excel, and other programs
  • Self-motivated and resourceful, with the proven ability to multi-task
  • Ability to troubleshoot and resolve first level ITS enquiries 
  • Ability to solve problems expeditiously, while always maintaining a calm and professional attitude
  • Exceptional communication skills and keen to positively contribute to a healthy and engaged company culture
  • Full, clean drivers license

Please note this role is not eligible for work from home as it will work across our office, warehouse and data centre and is classified as "essential work".

Bonus Points

  • Tertiary studies in IT 
  • MAC experience

Datto - A little more!

Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. Datto supports our partners 24/7/365. This commitment is a value at the core of every role in every office, always doing the right thing, and putting our customers first.


At Datto, we’re committed to cultivating a healthy, positive and growth enabling environment. We are proud of our wide ranging benefits package which is available to all full-time employees, including:

  • “Datto University” virtual on-boarding program
  • Private health insurance
  • EAP (Employee Assistance Program)
  • Income protection
  • LinkedIn Learning
  • Headspace App
  • Free food, drinks, and fresh organic fruit
  • Charity match program
  • Education reimbursement

Datto is an equal opportunity employer. 

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited.  We collect and store your data in accordance with our Recruiting Privacy Practices.

(AU Only) Note: Only candidates who are Australian Citizens or hold perm residency will be considered.

Agencies please note: This recruitment assignment is being managed directly by our internal talent team. We will certainly reach out to our external partners if we require additional talent options. Your respect for this process is appreciated.

Internal Operations Associate - ITS


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