As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.
A Product Support Technician provides support for software applications and technologies to a specific target audience within Datto’s suite of SaaS products. These technicians should understand high-level technologies that affect the usage of these products and help to interpret feedback from end-users or address other issues such as account, configuration, and education cases. The Application Support Technician is part of a range of CX staff devoted to making sure that existing Datto software architecture within a business is working well and being used efficiently. Most Product Support Technicians need to be familiar with the range of software-based technologies most commonly used in a partners environment; i.e., web browsers, SQL, Java, front-end development, .NET, etc. At the senior level, you should begin to understand advanced integrations and configurations. The main difference to how application support is approached as opposed to technical support is that Product Support Technicians are generally not listening to fix they are instead listening to recommend. This could be recommending a new product set, feature use, or a different approach to configuring.
You will report to the Product Support Supervisor.
Does This Describe You:
You're a problem solver, an A+ team player, and love a good challenge!
A Look Inside the Job:
At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:
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Datto is an equal opportunity employer.
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